Site reviews
The footrest was broken when
The footrest was broken when I got it, it caused big clicking noise, I contacted the customer service and sent them the video, they sent me an actuator and also sent a tech to come, but tech person said the issue is not caused by the actuator, I am still waiting for the resolution, and customer service department is not very responding to reply my email. makes me feel very frustrating after you made a big investment but this thing is still can't work properly.
The footrest was broken when
The footrest was broken when I got it, it caused big clicking noise, I contacted the customer service and sent them the video, they sent me an actuator and also sent a tech to come, but tech person said the issue is not caused by the actuator, I am still waiting for the resolution, and customer service department is not very responding to reply my email. makes me feel very frustrating after you made a big investment but this thing is still can't work properly.
Absolutely disappointed that you sent
Absolutely disappointed that you sent me a defective chair then want me to eat the $900 costs of returning it. I’ll never purchase from you again if you don’t remedy this.
Absolutely disappointed that you sent
Absolutely disappointed that you sent me a defective chair then want me to eat the $900 costs of returning it. I’ll never purchase from you again if you don’t remedy this.
Fairly quick shipping.
Fairly quick shipping.
Fairly quick shipping.
Fairly quick shipping.
Terrible experience overall.
Terrible experience overall.
Terrible experience overall.
Terrible experience overall.
Great and smooth
Great and smooth
Great and smooth
Great and smooth
It took 2 weeks for
It took 2 weeks for the order to be processed.
It took 2 weeks for
It took 2 weeks for the order to be processed.
Ok
Ok
Ok
Ok
already wrote on review, chair
already wrote on review, chair was slightly damage from handling. non-responsive from care team as i ask for resolution or incentive for me to accept the big scratch on chair in the middle of my living room
already wrote on review, chair
already wrote on review, chair was slightly damage from handling. non-responsive from care team as i ask for resolution or incentive for me to accept the big scratch on chair in the middle of my living room
I had problems with the
I had problems with the final mile and your staff helped me out.
I had problems with the
I had problems with the final mile and your staff helped me out.
Very poor
Very poor
Very poor
Very poor
On time
On time
On time
On time
nice and love it
nice and love it
nice and love it
nice and love it
Excellent
Excellent
Excellent
Excellent
I wish i can get
I wish i can get a compensate to cover the dissapointment in my purchased. I was really rooting from osaki and ive been wanting a massage chair for a long time but then when i got a chance to get my own chair this thing happen.
I wish i can get
I wish i can get a compensate to cover the dissapointment in my purchased. I was really rooting from osaki and ive been wanting a massage chair for a long time but then when i got a chance to get my own chair this thing happen.
not what I paid 6k
not what I paid 6k for
not what I paid 6k
not what I paid 6k for
White glove delivery bad for
White glove delivery bad for install, missing screws and they do not know what they are doing.
White glove delivery bad for
White glove delivery bad for install, missing screws and they do not know what they are doing.
Took longer than expected to
Took longer than expected to arrive but worth the wait
Took longer than expected to
Took longer than expected to arrive but worth the wait
Shipping service was OK. One
Shipping service was OK. One of the 2 guys didn't not seem to be very optimistic about bringing the chair upstairs and was pushing hard to leave the chair on the first floor. I had to really explain it him that I paid for white glove delivery for this very purpose. Then they were able to take the chair upstairs with no issue.
Shipping service was OK. One
Shipping service was OK. One of the 2 guys didn't not seem to be very optimistic about bringing the chair upstairs and was pushing hard to leave the chair on the first floor. I had to really explain it him that I paid for white glove delivery for this very purpose. Then they were able to take the chair upstairs with no issue.
Good customer service.
Good customer service.
Good customer service.
Good customer service.
Oh sake did a nice
Oh sake did a nice job of packaging everything up on a pallet and shipping the chair in two pieces using YouTube videos. It was pretty easy to look up except there were one part of the video that doesn’t show a specific connection. I would’ve liked to of seen instructions come with the chair that were more detailed.
Oh sake did a nice
Oh sake did a nice job of packaging everything up on a pallet and shipping the chair in two pieces using YouTube videos. It was pretty easy to look up except there were one part of the video that doesn’t show a specific connection. I would’ve liked to of seen instructions come with the chair that were more detailed.
