Service was very Good.

Easy, fast shipping, prefect for my nail studio!

We bought the Osaki Encoré about a couple of months ago. It took a about 3 weeks for delivery. From the time we made the purchase.

Absolute perfection.

A+

Product arrive in good condition. Easy to assemble.

Shipping was a bit confusing with unclear updates, but the package did arrive as expected

Don't buy

I’m very pleased with the look and quality of my massage chair. The white glove delivery went well, too.

From order to delivery, the experience was great.

Overall this is a solid and strong design— geared towards individuals that prefer strong massages. Our family members all train jiu jitsu and judo, and this chair helps with muscle pain a lot. Important to note it cannot be taken apart and comes in one unit, so could not be moved to smaller rooms.

yes

If shipping and returning is free, it may worth a try

Very nice chair. Delivery people did not notify me that it was being delivered. So when I return a crate was in front of my garage door. Delivery paperwork was found across the street at my neighbor's house. Maybe have the delivery guys get a signature.

Amazing chair!

Great service, product, delivery and setup.

Chair arrived with one of the shoulder airbags not working. This was on 05/28/25? It is currently 06/16/25, and I still am waiting for the repair to be completed after support was contacted. . . .

I wish I had white gloves service because it is so havey

Shipping was great and faster than expected.

Top quality chair. Very powerful. I love it.