Got the part easily and quickly. Sad that you can't just get the band to open the cap as a part by itself. Waste of material and polluting the enviroment doing it this way.

Shipper was fast and easy. I wish Zulu has a Canadian site.

I placed an order (order #0665913838) on Feb 8, 2025 for the 101oz jug and the half gallon jug. I received the order on February 14, 2025. The half gallon jug was badly damaged. I emailed customer service immediately (along with photos of the damage) after instructions indicated to email first before returning any items. An email reply was sent to me on February 15, 2025 indicating the company is working on my request. It is now March 1, 2025 and I have not heard a thing from the company. I rarely provide a negative review but this is probably close to the worst customer service I have ever had to deal with.

I received my new cup and replacement lid in great shape and it came very quick. The replacement lid fits my old tumbler Perfect with no leaks. I do wish there were a couple more colors to choose from, I now own the black and teal tumbler. I would definitely order them again.

The wrong bottle arrived. Shopping took over a week. And the bottle has no insulation. Not good

Good

THEY DO NOT RESPOND TO EMAIL INQUIRIES AND THEY DO NOT HAVE A CUSTOMER SERVICE NUMBER YOU CAN CALL!

Shopping service was okay

I never received my product sent 3 emails that it was sent to the wrong address and never got any email back. Very dissatisfied and very disappointed didn’t even get a refund

Replacement caps lost in the mail

Everything was perfect

Easy to navigate, fast and accurate.

Won’t respond to lost package to remedy.

Purchase was easy. Shipping was fine. The variety can't be beat. I had to buy the product I wanted here because it wasn't available in a store near me. My only complaint would be shipping time was a little slow but I'm sure that's because I'm spoiled by others who offer same/next/or two-day shipping. Once it shipped, it arrived faster than expected so on the whole, shipping was fine. I'd buy from Zulu directly again without any hesitation.

Good job

Great water bottles and great service.

My 101 oz Zulu Mammoth Goals leaks from the gasket underneath the lid! I have two 64oz that seal like they should, but I am extremely disappointed with the construction of the 101 oz.

They ship my bottle cap to wring adress

The bottle showed up in a timely manner with no issues with packaging or delivery!

Fast and easy order.