Site reviews
Will not buy through website
Will not buy through website again love the bbq but better off buying accessories from local supplier
Will not buy through website
Will not buy through website again love the bbq but better off buying accessories from local supplier
Fast and efficient.
Fast and efficient.
Fast and efficient.
Fast and efficient.
Good delivery needs improvement
Good delivery needs improvement
Good delivery needs improvement
Good delivery needs improvement
Quick and very reasonably priced
Quick and very reasonably priced shipping!
Quick and very reasonably priced
Quick and very reasonably priced shipping!
You guys are professionals who
You guys are professionals who are great at what you do. Keep it up!
You guys are professionals who
You guys are professionals who are great at what you do. Keep it up!
All good
Purchased item arrived as requested and quickly!
All good
Purchased item arrived as requested and quickly!
Great
Great
Great
Great
You did great weber!
You did great weber!
You did great weber!
You did great weber!
Very efficient.
Very efficient. Thanks.
Very efficient.
Very efficient. Thanks.
I live in Ireland My
I live in Ireland My order came from Germany in 5 days And that was over a weekend Great service
I live in Ireland My
I live in Ireland My order came from Germany in 5 days And that was over a weekend Great service
Excellent.
Excellent.
Excellent.
Excellent.
Fast
Delighted
Fast
Delighted
Very pleased
Very pleased
Very pleased
Very pleased
Great service
Great service
Great service
Great service
I live in Ireland when
I live in Ireland when I order anything from Weber it arrives very quickly and never any problem
I live in Ireland when
I live in Ireland when I order anything from Weber it arrives very quickly and never any problem
Excellent easy to order and
Excellent easy to order and speedy delivery
Excellent easy to order and
Excellent easy to order and speedy delivery
Prompt delivery. No problems
Prompt delivery. No problems
Prompt delivery. No problems
Prompt delivery. No problems
Good
Good
Good
Good
worst customer service ever received.
Our BBQ from Weber arrived broken approximately 4 weeks ago. Ever since then, we have been emailing and ringing Weber on a continuous basis to try to get this resolved. It took approximately 6 days for somebody to reach out to me to discuss the issue - this is only because I reached out on social media and I requested a refund. We are still without a BBQ, no refund and every time we call I get a different answer or a different story. It is absolutely the worst customer service I have ever received - also btw this is the 3rd time that I have written this review as they keep deleting my negative reviews. Weber do not care about after service- they only care about selling the BBQ to you.
worst customer service ever received.
Our BBQ from Weber arrived broken approximately 4 weeks ago. Ever since then, we have been emailing and ringing Weber on a continuous basis to try to get this resolved. It took approximately 6 days for somebody to reach out to me to discuss the issue - this is only because I reached out on social media and I requested a refund. We are still without a BBQ, no refund and every time we call I get a different answer or a different story. It is absolutely the worst customer service I have ever received - also btw this is the 3rd time that I have written this review as they keep deleting my negative reviews. Weber do not care about after service- they only care about selling the BBQ to you.
worst customer service ever received.
If I could give a zero on after sales service -I would. Absolutely by far the worst I have ever experienced. We ordered a new BBQ which arrived broken and after 4 weeks of interactions with Weber - it's quite clear they don't really care. I sent emails every day for 6 days post delivery, only getting their attention once I said I wanted a refund and if they don't reply (there is no cust service number) I'll send a legal letter. finally get through to somebody who tells me they'll ship the broken part to me... but they cant find it in stock at the moment - they cant ship from the UK to Ireland but they can ship from the Netherlands but it doesn't seem to be in stock. (oh well bad luck for us and our new broken BBQ). So I email over the weekend and suggest replacing the bbq that they sent to us broken. yes great idea. Then another week passes for this to get resolved. I again email every day to an email address that apparently doesn't reply to emails. Finally, I get a call to say the old BBQ will be collected and a new one delivered by early next week.That was 2 weeks ago. We are still waiting -6 weeks since we purchased and 4 weeks of emailing and calls to Weber to try to get this resolved. I have asked for a refund (a few times now) - when you do this, you get a response to your emails and they tell you "its on the way"
worst customer service ever received.
If I could give a zero on after sales service -I would. Absolutely by far the worst I have ever experienced. We ordered a new BBQ which arrived broken and after 4 weeks of interactions with Weber - it's quite clear they don't really care. I sent emails every day for 6 days post delivery, only getting their attention once I said I wanted a refund and if they don't reply (there is no cust service number) I'll send a legal letter. finally get through to somebody who tells me they'll ship the broken part to me... but they cant find it in stock at the moment - they cant ship from the UK to Ireland but they can ship from the Netherlands but it doesn't seem to be in stock. (oh well bad luck for us and our new broken BBQ). So I email over the weekend and suggest replacing the bbq that they sent to us broken. yes great idea. Then another week passes for this to get resolved. I again email every day to an email address that apparently doesn't reply to emails. Finally, I get a call to say the old BBQ will be collected and a new one delivered by early next week.That was 2 weeks ago. We are still waiting -6 weeks since we purchased and 4 weeks of emailing and calls to Weber to try to get this resolved. I have asked for a refund (a few times now) - when you do this, you get a response to your emails and they tell you "its on the way"
