Fast shipment. Great communication

Quality boot and great customer service

Shipping took a little while but it what’s worth the wait

Still have not received the tshirt. The shipping issue may not be directly an issue with Russell’s but not receiving the shirt when it was needed was a inconvenience

very good!

Great service

Excellent customer service on exchange. Quality product. R Watson boots

Great turnaround, order shipped and arrived quickly. High quality product.

Manager of returns not customer friendly I was a new customer, ordered EXPENSIVE BOOTS THAT WERE DAMAGED FROM YOUR TONY LAMA WAREHOUSE. UPON RECEIVING, CONTACTED CUSTOMER SERVICE AFTER HOURS, NEXT DAY I HAD TO CONTACT AGAIN, SORRY, BUT CAVENDER, BOOT BARN, SHEPLERS, LUCHESSE VERY CUSTOMER FRIENDLY FINALLY, I HAD TO ASK FOR A ADDITIONAL 6. 50 for packing from ups, because the shipment I received from the vendor was in plastic, unacceptable from ups. In addition when I asked for the credit, I was told it had to be 90shipped back to vendor, not RUSSELLS, AGAIN, NEVER EXPERIENCED THIS PROCESS, I TOLD CUSTOMER MANAGER I BOUGHT THESE BOOTS FROM RUSSELLS, NOT THE VENDOR! Finally, after all that, I got my credit back , SORRY BUT YOU SERIOUSLY NEED TO INVESTIGATE YOUR PROCEDURES

Boots didn’t work out which was disappointing but the customer service was fantastic.

The boots are everything I hoped for in a good quality boot.

Amazing service

Took a bit to get the boots but they did show up finally.

Arrived earlier than expected and was exactly what I ordered.

Great boots

Easy quick delivery. They also have discount coupons.

Great place to shop!!

Customer service and amazing and easy to work with as I needed a new size.

Great service and shipping

Fine