Love the smell but I had to throw away 3rd of the candle as the wick wouldn’t light anymore . . expected more for the price

Broken pot on arrival despite it being very well packaged. Pott Candles were very quick to resolve & sent me a replacement. Pot very good quality & looks stylish, candle smells incredible. Will definitely be buying refills from here & probably other pots too!

I love your products, and have bought many for myself and for gifts over the last few years. I've had some arrive broken in the past, but the issue has always been resolved promptly. However, with my latest order, which I was sending direct to a friend as a gift I was disappointed that there was no gift note option. I enquired separately and was told it wasn't yet available, which I felt was poor for a business I've been using for a couple of years, but then accepted it. However, the gift was then not sent for over 2 weeks after my initial order and the response when I queried this I felt wasn't strong.

Great product

Big problems with the subscription service. Despite paying in advance, items are not always sent. I am currently trying to sort this mess out.

I really wanted to LOVE these Candles but I’ve had a few ongoing issues with the candles. The scents are gorgeous and I love the refillable pots but the burn time far exceeds what is stated and I’ve had a few candles which do not burn evenly, even though I follow all instructions and have a candle care kit too. I’ve spoken with customer service who have been very understanding and have sent out replacements. The issue doesnt seem to be a one off and though I’ve stayed committed (especially after purchasing at clay pot), I find I am more disappointed than not when my candle arrives. I will purchase again in the hope the issue resolves but for now, given the high price tag, I will be looking for another candle which fits my pot.

Exceeded expectations. Will definitely be ordering again

A truly personalised fantastic experience. I have bought subscriptions for friends and the team have been so helpful. Thank you

Quick delivery! Lovely smell

Lovely customer service & quick delivery!

Great packaging and speedy delivery.

Arrived quickly love that you can buy refills and they smell gorgeous

I love everything about Pott…

Wonderful products and second to none customer service

New customer to this brand, delighted with my purchases. Think this could be the beginning of lovely friendship 😍

We now have a Pott in every size and love them all. All of the scents have been amazing, the wax burns evenly and it’s great being able to refill them to reduce environmental impact.

Lovely candle! I’ve purchased the citronella fragrance as a gift for a friend who has recently purchased an abroad holiday home. Cant wait to ‘gift it!’

I love love love Pott Candles so it’s maybe unfair to dock one star. But, when I ordered two mystery box refills in their new year sale I received two exact same sets of Christmas fragrances. It would have been my hope that the “mystery box” didn’t just contain festive smells, and if it did someone packing it might’ve thrown in at least one different scent since I ordered two. It’s such a minor point but a little more care in the dispatch would’ve meant I’d order the mystery boxes again but instead I would be wary of it thinking I’d get multiple sane scents. I love the concept and will be ordering but a little more care would’ve felt more customer loving.

Lovely product and efficient, well-packed delivery . Will definately be repeating my purchases

Great service - arrived quickly & beautifully packaged.