Awesome company

All good!

Fast delivery, happy customer

Review was easy to provide

Love Lulu and Georgia!! Very curated and lovely selection.

Item came damaged with missing pieces.

The product itself is amazing! But the delivery process I was really disappointed in…especially after having things delivered recently from potterybarn and having a completely different experience

For the most part, communication was okay, but I would much prefer a phone number and live agent to call to answer my questions. Email worked out okay, but it seemed a bit challenging since the item took a while to be restocked. Overall, though, it all worked out. Thank you!

Great! Fast shipping. However, ordered a rug right after and still have no received it.

Wonderful!

Great

Amazing service!

No customer service at all. Phone number is just a voicemail and no one responds to emails. Very frustrating. Like the merchandise and bought several items however will not be buying more or recommending to friends

The order was easy to make and they came on when expected.

Excellent communication around shipping and came sooner than expected! The mirror arrived well packaged and in perfect condition. Will definitely order from this site again!

I recently purchased the Helene Rug and it was my first and last experience with Lulu and Georgia. This is a ridiculous company with NO customer service!! I accidentally ordered 2 rugs and realized this mistake instantaneously. I called their 800 number, which has a message that directs customers to email them. I immediately emailed them to see if they could cancel the extra rug. In the days following, I sent two additional emails as no one responded to my email. What kinda company doesn't have a working 800 number??? I order things online all the time and I have easily canceled orders with other companies if need be. Since the 90's companies have offered 800 numbers for customers to call if there was a problem with your order. Anyway, when a representative finally answered my email, she simply replied that the two rugs shipped already. This is an 8X10 rug that weighs almost 90 pounds! The Fedex man had to deliver both rugs (on different days because they shipped separately). I had to lug the extra rug in my home and then arrange for Fedex to pick it up. What a waste of resources and how horrible for the environment. All of this nonsense because Lulu and Georgia doesn't answer customer calls. How hard is it to change a 2 to a 1 or communicate with your warehouse that the customer only needs one of those huge rugs??

You know your failings. You really should do better for future customer retention. I’m moving on…..

Haven’t received the bench. Waited 2 weeks so far.

No customer service.

Great customer service!