Hi Team City Chic , There are a few complaints that I would like to report :- 1. The quality of your clothes have detoriated , after a few wash itself , the dress look old and worn out . Your prices should do justice to the quality of clothes . 2. As a plus size petite Asian all the necks in dresses are super deep and uncomfortable . You should consider diversity of your customers . 3. Is $50 off on your next purchase a genuine offer ? I don't think it ever works .

Just a rant . . If you don’t want to read just keep scrolling … I will never step into a City Chic shop again . . So yesterday my grandson and I had to stop at my local shopping centre to pick up one item quickly, I was on a tight schedule . . I happen to walk past City Chic sale, couldn’t help my self, I thought I will just have a Quick Look. Found 2 items I really like, but due to my grandson being impatient and my tight schedule I couldn’t try them on. I bought it knowing I couldn’t return it and get my money back, but I actually thought I could exchange to the same value or more . . due to a full day of events, I was unable to try it on till the evening, unfortunately the items did not fit right. So today first thing I went straight to City Chic and asked if I could just exchange, happy to pay more if the item I choose are higher. I explained that I normally try before I buy, but due to the circumstances with my impatient grandson and time was not on my side🤦🏽‍:female_sign: I couldn’t. The shop assistant stated due to items being on sale, they don’t refund or exchange. (The whole shop was ONLY sale items). Fair enough if that’s what you want to do, the sales assistant remembered me from yesterday and apologised after getting off the phone from her manager, that stated cannot do the exchange as its a blanket rule for all their stores. Ok good luck @City Chic stores . . I maybe just ONE of heaps of your customer but I will not set foot into your store or buy anything on line from your store! No wonder shops like yours are closing their doors, dont budge a tiny bit to help your customer out. Just had to get it out there, totally understand if it was a few days before taking it back, but the next day with all tags on and bag intact . . End of rant 😂😂

I seen a dress in a friend's photo that I absolutely loved, the person wearing it told me it was from City Chic. To find if there are any instore near me, I used the live chat service on the CC website. Jess was so very helpful and advised me where they had the dress I wanted and in what sizes. I called the Elizabeth SA store, and the customer service was great. I went to the store and could not be happier with the customer service I received. The dress I loved was a little bit too big, so I was shown another similar dress in the size 12 that was just as lovely as the one I was hoping would fit in the 14. Really great customer service from the chat service to my instore visit. Highly recommend City Chic.

This would rate as the worst shopping experience with this company & I shop online with other stores regularly and never had an issue till now, I purchased a garment online which did not fit, I returned the garment in store & was given a gift card instead of a refund which is what I should have received the garment was not a final sale, as I am in between their sizing nothing fits, I would have to spend more money in order to have the garments altered which is completely unfair instead of returning my money, my funds are being held hostage were I am forced to buy clothing that does not fit me nor do I like the quality of style. We are not talking about a small amount we are talking about $171. 95. Absolutely poor unprofessional service by your head office when I called to explain they did not care & kept throwing the that’s our policy in my face.

The young lady at your Mt Druitt store was so helpful. I had my granddaughter with me so she could help me pick a dress for her Wedding. Nothing was too much trouble for the assistant, she went above and beyond her duties, I would highly recommend her.

The Armadale pop up store is a wonderful place for a bargain. The team are welcoming and helpful.

City chic - maybe you should look to best & less for your policies. At best &less I can buy a bra for $12 and have 100 day guarantee on quality or even if I change my mind. Yet a manufacturers defect (wire pushing through the bra) for a bra that cost me $90 is not covered for more 90 days. Wow! I have purchased over $300 recently and this is the oldest ones. Let’s just say I won’t be back.

I would like to leave a review for amazing customer service i received on Friday. This EXCELLENT experience was from Daniella at city chic uni hill bundoora Melbourne. Wow Daniella you are one of a kind! You don't get service like that anymore. I walked in extremely overwhelmed and anxious. I had to get a dress for a christening on Sunday. Daniella went above and beyond for me, gave me a heap of dresses to try and was just so kind and beautiful. I ended up buying 3 instead 1 of dress and 2 pairs of shoes. You made my day, my week, my month and my year. I've told everyone about the service I received and noone could believe it. We all know you don't get service like that from anywhere anymore. Thank you Daniella (sorry if I spelt your name wrong).

After an order drama with ASOS. I ordered a dress on Tuesday at midday, paying extra for express shipping and it’s Thursday afternoon and my dress has not left the warehouse. Please in future give an accurate time estimate on express shipping otherwise it isn’t worth either the extra money or the bother. I will still have to hit the shops tomorrow and spend money AGAIN for Saturday evening (something I was hoping to avoid).

Horrible bra fitting service at the Elizabeth store. My mum went to get fitted and was fitted one size too small and a cup-size too big. This is not the first time this has happened. Please train your staff better because they have no clue!

My 16 year old daughter is quite self conscience and your wonderful staff in your cockburn store put her at ease and made our shopping experience a joy. Normally clothes shopping ends in tears, but we spent a wonderful afternoon trying on a variety of dresses, all which flattered and suited her figure so well, with fantastic advice from both sales staff who made us feel welcome and beautiful. Thank you so much to both staff members

Estelle at Miranda was absolutely fantastic!! Went above and beyond to order in 2 dresses for me. Thank you for the good service!

Fast shipping, good customer service

Great service, great range and good prices. Delivery is questionable though, I found my parcel in the back yard where CouriersPlease had thrown it over the fence. You might think about a different delivery service.

Fast delivery Great service

I honestly love the whole shopping experience with this store

Good

Shipping was a little slow and even though I used your size guide, 3 of the 4 items I purchased are way too big. But the clothing is all very good quality and great value for money.

Lovely great dress great fit

Really love how City Chic cater for the fuller figures, yet still flattering and feel sexy.