Very helpful customer service team, helped me figure out the problem with my hopper and sent me a new one very quickly.

The customer service team was very patient and helpful with me and helped figure out what was causing the problem to my machine.

Love this box! It doesn't just scoop, it flushes as well. Truly hands free. We had 3 of the cat genie AI. These were great, but one of our cats is very picky and didn't love the granules. When we saw the Whoosh we tried it out and he loves it since the litter is more natural feeling and doesn't stay wet when they pee like the granules did. We are now replacing the rest of our units with Whoosh as we welcome a fourth cat to the household. For our units, we used a dishwasher tee on the bathroom and laundry room sinks - it made the install slightly more complicated but was an easy, permanent drain solution. Just need to make sure it's on an active sink, as the Whoosh litter does seem to leave some residue after its cleaning cycle, but regular use of the sink easily washes it away.

Shipping and customer service was excellent.

great Customer Service!

Great Customer Service. Dino W.

Excellent service, prompt delivery. item fits perfectly and function well.

Awesome customer service and super fast shipping. Dino

If I could give them more than a 100% of more than 5 stars, I would. When my unit fell due to an electrical short, which was not their fault at all and I was just outside my warranty, they honored my warranty anyways. I never realized just how much I missed my Cat Genie, until I didn't have it. It's the best investment I ever made

Shipping was quick, and the customer service is very attentive with actual people who use the unit to help with any troubleshooting or questions.

Always outstanding customer service from the Cat Genie staff. Great folks!

Best investment so worth it! Only regret is not buying one sooner! Love it can’t live without it

I bought a new unit as the older one kept giving a missing cartridge error. I called customer service a few times to troubleshoot and was told I needed a new unit. I bought one and am getting the same error. It goes away for a bit if I remove and reinstall the cartridge but it is super annoying. Otherwise my cats like it and I like not having to scoop.

Customer service is quick and professional

Always return calls quickly and able to solve any issues.

Always good quality items!

Excellent

Excellent customer service. Arrived quickly and packed well. Great instruction manual.

We got a cat genie a few years ago and loved it so much we just got another one.

I’ve had the CatGenie for just over a year. There was a learning curve for the cats. They weren’t sure what it was for. At first they were afraid of the mechanicals. I would encourage them to use it. They figured out the litter box wouldn’t attack them while they were using the box. The cats also enjoy that they always have a clean box to use. I enjoy not having to carry heavy boxes of litter. Not having to do a thorough cleaning of the litter boxes once a week.