I inadvertently ordered the wrong part. In the search it states year, model, trim. Ordered a rear bumper for a JCW though the part description doesn’t mention anywhere that that’s the trim level it was for. The “correct part #s” description on has a disclaimer stating “none JCW”. That seems backwards. Now I’m stuck with a part I can’t return because shipping is more than the parts is worth.

I had an issue due to my own error and they went out of their way to help and completely fix my problem. Excellent service and the price of my part was right in line with competitors.

Parts received intact and everything has worked fine.

Part don’t work

I wanted OEM parts and the Mini dealer near me shut down so this was a good option.

The piece of trim I ordered for the rear of my hood was bent in half to fit the box it was shipped in leaving a permanent crease in the metal in the middle of it. In my opinion this shows a total lack of customer respect and is unprofessional. I don't know if this was an individual decision of the person in charge of shipping my items or company policy. If it is the individual they may want to look for another line of work.

The incorrect part was shipped, even though I submitted the VIN number. I have requested a return authorization and shipping label but I have not heard back from customer service

If you like paying for parts that don't get delivered this place is for you. No answering phones or responding to emails but gladly takes your money. Very disappointed stay away

Excellent experience! Ordering was easy. Communication throughout delivery process was great. Items came in as expected and were easy to install. I would definitely use this company again!

Professional service

A great price for the screws to mount the front license plate bracket but it took over a week to ship.

I highly recommend this company for your Mini and BMW parts.

No updates on ETA. Long delivery time.

Ordering was easy, but there is no post-order support. Found damage after opening box- reached out but still have not received any response

Made an order for 2025 Mini Copuntryman part. The Roof Rails. Order was canceled, then when I called they did the order but then it was the wrong part that was sent. Returned the item and the refund wasnt even the same as what I paid. down to the orginal purchase of the part. then was charged a fee for the wrong part they sent to me Called, transferred, Called hung up on, called Transferred. emailed , no answer/reply back. I just gave up and lost like 70$. Maybe that was the idea. I lost on this one and still no part. Will not ever use them again. even if the price is a good price. Trouble with online is this. Ill try MOG Mini and see what they can do. Maybe price match. Definitely not best experience.

Fast and easy process.

Thought I was getting a bike rack. Have no need for the part I received

I think they shipped me the wrong wiper blades, but maybe I ordered th wrong ones? Either way, they took them back and refunded me.

Purchased floor mats on 6/11. Received order confirmation but not shipment tracking . I had to follow up on 6/20 and was provided a tracking number however the tracking shows only a label created and no movement of the package after a week. I’m not sure if this is just terrible service or a scam.

I place an order several weeks ago. After a week and a half I was told it finally shipped. The tracking information say that a label was created but not dropped off. Nothing has progressed for another week. I called and was put on hold with no response for 20 minutes