Called in with a shipment problem and PIERO MOTTA went above and beyond to rectify the issue. He was friendly, on point, and exceeded my expectations with the customer service he provided.

Dear [Company Name], I’m writing to share my experience with the recent purchase of the IM608 tool. Unfortunately, the process was far from satisfactory. Despite purchasing the tool, I was informed after a significant delay that it was out of stock due to the supplier discontinuing it. This lack of communication and the absence of alternative solutions were quite disappointing. Moreover, the situation negatively impacted my credit, as the purchase was processed before the tool was confirmed unavailable. Despite my attempts to resolve the issue and request either a suitable replacement or a refund, I found the response lacking, and it was clear that my concerns were not prioritized. Now, I’m receiving requests for a review, which feels quite ironic given the circumstances. I wanted to be transparent and honest about my experience: it was frustrating and disappointing, and I cannot recommend your company based on how this was handled. I hope this feedback helps you understand the importance of customer communication and service. I’ll also be sharing my experience more broadly to ensure others are aware. Thank you for your attention. Sincerely, Andre

Very good purchase!

The product is excellent. The customer service was not. I was not told by Curtis that I needed an air pump for the locking mechanism to function on the lift, so I didn’t buy one. Good thing “the lift guys” installer happened to bring a one when they came to install it so I could buy from them. The installer thought that they didn’t have my lift because Curtis did not update them when I changed my order from HD-9ST to HD-9 in the same day of my initial order. The installer thought that they didn’t have my lift which caused some panic on the day of delivery. It was very difficult to communicate with Curtis. Curtis didn’t tell me of the accessories needed to catch oil from cars. He didn’t tell me that I needed an accessory to hold the ramps up. His phone would always go to voice mail and it would take him days to call back.

SHIPPING WAS FAST ENOUGH. THE TIRE LIFT IS GREAT!

Fast shipping no issues!

Fast shipping. No problems.

My experience with Wrenchers was great. The communication was exceptional—every question and concern I had about delivery was addressed promptly. On top of that, the product exceeded my expectations in quality and detail. It’s clear they prioritize both customer service and excellence in their offerings. Highly recommend!"

Good company would use again

Good product and quickly shipping Thanks you so much

Great price and customer service.

Great!!

Shipped out 3 days after purchase. I had to ask for a tracking number. Doesn’t come with the plastic box as advertised in the catalog.

Quick shipping and the best price!

Not good

This jack has more capacity than needed but had best lift range. All hardware complete but little difficult to figure which bolt went where. Worked right away and will help waiting projects get completed.

Greatest

Best price and fastest shipping!

Good price, fast shipping, product exceeded expectations = very satisfied. Thanks

Good products, good pricing, fast shipping and nice customer service!