We spent a week with the DeLonghi Magnifica XS on vacation in Switzerland last year, and loved it. The refurb unit from WholeLatteLove arrived in good condition and has been performing as expected.

Problems after 1-month. Despite cleaning when the machine says to, we started to have problems with No Coffee coming out when you made an Espresso or Coffee. It was like something was clogged or the pump was faulty. We even adjusted the grind to the most coarse setting and only a few drops dripped out. I cringed thinking we were going to have to return the machine or send it to get repaired; Our People were not going to be happy! I called Whole Latte Love and they had nothing for me as Jura handles their own support ... So I call Jura and I get a wonderful support technician on the phone and I tell her my problem thinking the worst. She then asks me if I am standing at the machine and proceeds to walk me through a simple process: Take out the Drip Tray, Look up into the machine and find the front tab where the used puck comes out, take a dry paper towel and using one finger, clean off inside and around the Round Disc up and behind the tab. Clean it a few times with clean paper towel. Now place the drip tray back in and make a Coffee (Jersey Accent). BOOM! We are back in business. I could not believe how easy it was and then she says, "Yeah, we probably should put that into the manual...just do that once a week and you will be good" So the great support continues after the sale !!!

I wanted to upgrade to a professional style machine in order to have more control over the coffee I make. I spent quite a lot of time at the company's web site, which has plenty of information to help customers decide.This Bezzera machine gives the control I wanted. It is heavy-duty and very well constructed. The people at WholeLatteLove have been excellent. I have contacted them a few times and gotten through quickly to actual people who were there to assist me. This company has people who really now what they are doing and clearly understand the importance of customer service. I have had a small technical issue that has not been resolved yet, which means this review has 4 stars instead of 5.

the increase in temp for frothing is noticably better / stronger. like it. Not sure i would have replaced the old pid if not repairing anyhow. 1/2 hour to 45 minure project. Good video instructions available.

...and I have had several over the years. I have the "older" model, since there is now this nice new version available. I did add an aftermarket steam wand, but otherwise I'm using is as it came out of the box. I've had it maybe 3 years. Highly recommended. I do have to laugh at the designation of "entry-level." This machine is only entry level if your goal is to spend a thousand dollars or more on an espresso machine! If you're not aspiring to be a "barista" and re-create your local coffehouse in your kitchen, this machine will be all you'll ever need.

Love the espresso machine, easy to use and makes great lattes.

see title

Very nice crema

Love how easy it is to use! We purchased a bean grinder from Whole Latte Love and the fresh ground beans make our morning so much brighter!

The gasket worked as expected (it's a gasket), but what was really valuable was the Whole Latte Love YouTube tutorial that walked me through how to change it. Thanks!

If you use great coffee, great grinder,the gagging classic will make you a great espresso drink ,the best at extracting the true essence out of any fabulous coffee bean.

I'm switching to these to use in my Gaggia Classic for awhile because no muss, no fuss! I do a back to back double and I'm fine with the milder taste. I needed a break from always wiping coffee grounds from the inside edge and top of the brew head after every ground coffee espresso I made....yeah I've gotten lazy.

Works wonderful

I've owned many espresso machines from manual to automatic and for the price point the value of this machine is simple worth it. I was suspect of the durability of the machine being plastic, but I was pleasantly surprised at how well it is holding up after four years of daily use. I tried the automatic frothier attachment when I first used the Gaggia Titanium, but prefer manual frothing instead. (too much of a clean up and it is clunky) Also use spring water or reverse osmosis filtered water to get the best flavor results. Keep this machine clean and I promise you it will become a good friend in your kitchen.

I upgraded to the Expobar Lever Plus after my beloved Silvia bit the dust. After 3 years of near-daily use, the Expobar is still going strong. Out of the box, I installed a thermostat on the group head and, in the first few months, I had trouble getting pulls up to the ideal temp - especially after the first pull of the morning. That problem somehow resolved itself after about 6 months. I have read some forum posts about the restrictor installed by WLL “burning in” after a while; that seems to match my experience. Steaming milk on the Expobar is fast and easy. After my Silvia, it’s a revelation to be able to steam while pulling a shot. I will never go back to a single boiler machine!! Still, I must say that my Silvia with a 3-hole tip achieved better microfoam than the Expobar with its stock single-hole tip. I’m not sure if it’s the machine or the operator to be blamed. The Expobar’s pump is really loud! Conversation nearby must stop while pulling a shot, or if the boiler is getting refilled. In summary, I have only a few small quibbles with this machine which was almost half the price of my next-best option. If that doesn’t make a great value, I don’t know what does. It was perfect upgrade for this former Silvia owner!

After 8 months of using the grinder I’m still in love! This grinder looks beautiful and functions the same. It produces great grinds, low retention, and has easy grind settings. But, my favorite feature is the intelligent weight scale! It really works well and speeds up my espresso routine while keeping my dosing consistant. This model is worth the extra expense!

I purchased this so my mother-in-law could pull perfect shots time after time. It so much easier to accurately repeat tamp and level.

Excellent coffee

Beautiful machine - bought ours refurbished for a reduced price and very pleased. Whole Latte Love is a very cool online coffee club. I was pleased to find nearly every question we had answered by online videos and tutorials. The Classic Gaggia is a nice starter espresso machine for those who want better quality for a reasonable price. The portafilter's fit in the head filter basket is a bit tight. I hope this loosens up over time - I have read that it will. Thanks, WLL.

After using an original Rok for many years and two water chamber replacements, I find the GC upgrade has made a dramatic improvement in the ease and quality of the espresso shots. Any user of a Rok should anticipate a learning curve to perfect the technique for consistent high quality shots. From my experience, the effort is totally worth it. Thank you Rok and Whole Latte Love for an excellent product and customer service!