At first, they didn’t even answer my emails so I could return something. I called and she emailed me the return instructions. Then when I mailed it out and I emailed her the tracking number, someone else emailed me and told me I am not allowed to return something without first getting approval from someone at the company or they will not refund me. I told her I did, I filled out the online form and I spoke to someone on the phone. She said she was sorry and that someone didn’t put a note in my account stating I was returning the item. Then even after they received my return, and I can see they did because of the tracking number, it took forever to get my refund and when I emailed someone to ask about it, there was no reply. The reason I returned the mahjong that I got from them in the first place is because the color didn’t look the way it did online and one of the tiles was blue instead of mulberry. Not what I expected for an almost $300 Mahjong set.

Prompt and honest! Thank you

I was pleased with the product and the price.

From the satin brocade tile and rack bags to the racks and pushers in *gorgeous* colors/jewel tones to the blank tiles (I have the Peacock) and superior replacement stickers, Where the Winds Blow is my No. 1 source for all things Mah Jongg.

Tiles arrived irregular Over 50 tiles were irregular I did not order irregular tiles. Trying to reach staff. Nobody calls me back. There are missed paint spots White spots black spots smudges I want perfect tiles hello. Please call me.

I'm a mahjongg newbie and loving the game. Winds has been a great resource. I've found many wonderful products for myself and to share with other players.

Love the color and my group thought everything was great!!!

We created the custom jokers on line. They arrived quickly and were beautiful. The birthday girl LOVED her new mah tiled.

Fabulous mahjong set. The BEST customer service I have ever experienced! Surpassed my expectations!

Really nice company — their website, products, communications and service. A pleasure to work with! Big Thanks!

I purchased one of your "DAMAGED" Mah Jogg tiles set They arrived quickly and only had a few imperfections. None that would affect the playing of the game!

The quality is very good on my new tile pouch and the service was quick!

Love the Siamese cat tiles. Perfect for playing Siamese. One had a small spot on it and they replaced it immediately. Great service.

So glad to get my missing tiles! Thank You!!

I love my peacock set but I have had several tiles split in half. (Once at a tournament. ) I was able to glue them together again but ruined one. I sent for a replacement and it was pricey…. . with P&H it was close to $40 for 1 tile. Also, 8 of my tiles faded quite badly & I will say that they did try to help by sending replacements for a reasonable price but unfortunately, the replacements were equally faded. They kindly did offer a refund but again, with P&H, it was about $20 to receive and return. The customer service is very good but not always able to resolve the issue.

Bought a full custom rainbow tile set and monogrammed bag and then followed up with the beach scene tiles and my friends admiring' them! Love the options and quality!

I received my card cover in a timely manner . I was not happy with the added shipping cost making the cost $15 . Then I realized I ordered the wrong size . UGH

I love these Combo Racks. The Turquoise color perfectly matches my Shangri-la mat (pink would work well also). The racks have extra length so that if you have larger tiles or add a tail to your wall (table rule), there is plenty of room. They also have an open end, so East has an easier time sliding the cut tiles out of the wall and then back. This combo rack set is also sturdier than the racks I've used previously. I highly recommend them.

These long racks are perfect for my larger tiles. I love them!

I receive many compliments on my tiles purchased from Where the Wind Blows. They have many choices for tiles, racks, and carrying bags