excellent

Your service always puts the customer first.

Wancher did great, the pen arrived fast and they answered to my questions in timely manner. Will be back for more pens : )

Wonderfully Wancher!

Always a pleasure to shop with Wancher. Orders have all arrived quickly and in good condition via DHL from Japan to the United States.

I have made multiple purchases from the Wancher website and can say I love every pen and pen pillow I’ve purchased. Particularly the glass nib pens. They write so smoothly and distribute their ink perfectly. The quality of their packaging and presentation exceeds all other companies. Even when there was an issue with one pen I discovered their customer service is exemplary. This is a delightful company to do business with.

I’ve ordered several times and each order is shipped quickly and has arrived in good condition. It costs a bit more but receiving my Wancher orders via DHL is worth it as the USPS has become unreliable since June 2020. That’s when high speed processing machines were removed slowing our mail service and leading to many lost packages.

Efficient process from selection to receipt of the purchase. Thank you!

I can't put it down since the Shizuku Pen, which I have so fondly and willingly owned, arrived. The writing is perfect, it's like dancing on paper. Thanks for introducing me to this pen. Also, thank you for your care and speed in shipping. I got my pen quicker than I expected.

Great customer service. Quick response to queries and informs customer right away of any problems or delay.

Prompt service. Very responsive. Fast shipping.

A great company making wonderful products.

The courier delivery was successful. All very well

I live in NY, and have ordered two pens from Wancher- they were always perfectly delivered!

Very quick shipping and beautiful work.

Excellent service.

Great service and delivery

Fast and great service

Easy order Fast shipping Beautiful product

There were some issues with the payment, but the Wancher staff were very helpful. It arrived really fast in Europe, in about 10 days it was delivered.