Good price and delivered on time thank you

Good customer services and quick delivery

Kept me informed at all steps

we did everything on line and must admit item sent out quickly, well packed and as mentioned so far so good

Excellent prompt service.

We had a problem which was quickly resolved

Customer service is not good.

Appallin service item never received

I ordered a tap for next day delivery and it came 2 days later. Thankfully, the cost of the next day delivery was refunded. The tap itself looks great but it is seems poor quality. A plumber came to fit it and it had a constant leak on one of the hoses to the heater. He suggested the parts weren’t good quality and usually these companies make a good tap but the plumbing itself is poor. Anyway, it took ignored 4 emails and repeated calls to try to contact customer service. When I finally got through they arranged for a replacement hose to be sent. They sent the wrong one despite clear instructions and a picture showing which one was required. I called to get the correct replacement sent again last week and it turns out it was never ordered despite being confirmed so on the phone, so didn’t arrive. I have called again today to get the correct replacement hose. Hopefully this now arrives and does work but it’s been really annoying chasing customer service and trying to sort out a solution for what is a very expensive item. I’ve been without boiling water for 3 weeks now, unless I use a saucepan to heat it up. It also means I have spent a small fortune on a plumber coming to fit a tap that was faulty in the first place and now have to call them out again to fix it the replacement part is sent. Very very disappointed and wouldn’t recommend so far at all.

Excellent quality product that really is easy to install yourself! Also the customer service is spot on, had a minor missing part and Zara sorted it out without issue, I had the part with me next day!

Shipping excellent, delivered well. Fabulous service and product

Fast delivery. Well packaged. Good quality product.

The shipping was very good. The general information was a little vague.

Very pleased with the purchase of this stylish hot tap, fast delivery and easy to install following the excellent supplied instructions. Easy understandable instructions for use, works very well.

Good value for money. Quick delivery.

Fast shipping

Great product and experience!

A great service all round.

Good communication. Tracking information was good on item and delivery was quick.

Quick delivery and packaged well.