Good

Thank you for making such an awesome ebike and for your outstanding customer support. Best experience I have buying a bike. And thank you for answering my question about the rear rack and offering to send me one for free. So glad I went with Velotric!

Overall good product for the price. a few of the bolts had to replaced due poor manufacturing, the Allen head bolts either not made right or full of paint. That said good bike over all.

GREAT!

Fast shipping, vary easy to work with, replacement parts receive ok.

Great price and best bike i ever used.

Shipping was just as promised

Thought shipping took awhile, but tracking was good. When we called with questions customer service was very good.

Took very long time to Maill it.

Shipping took almost a month. No updates on shipment till night before delivery on a Saturday night.. e-mail telling me it would be delivered next morning (Sunday)! I wasn’t home so that was a bit of an issue.. need better logistics!

Great ebike, love it and it loved me back.

Great purchase experience

The break is squealing

great

shipping was very slow, it took over 6 weeks to get the bike. We do love the bike

Great

Product came in as promised (mostly assembled). Only had to make a few adjustments. Thank goodness for the instructional videos. Made adjustments to the calipers following the videos. Need only minor adjustments to the gears then I'll be a happy rider.

Shipping was a bit slow but came packaged well.

Bike was in good condition when I received it. Box was a little beat up.

Customer service is great.