Gret

Terrible customer service

Good very very good

Poorly refurbished product. Broke quickly.

I never got my scooter in the mail

Greeat

I previously rented an Unagi scooter and generally had no issues. I decided to purchase a refurbished one and have had consistent problems. The scooter arrived and both the horn and the accelerator did not function as they had with the previous model. Living in a congested city I rely on the horn for safety. I worked with Unagi to arrange a return and replacement. After sending back the scooter and receiving confirmation that it was delivered to the warehouse, I did not receive any response from Unagi for two weeks. When the customer service finally responded, I was told the replacement would be shipped in another week. After requesting and receiving expedited shipping, the replacement scooter arrived and would not turn on. I am now awaiting a response on when this most recent issue will be addressed. As I use the scooter for commuting, I have had to incur additional expenses while I wait for customer service to respond and fix the faulty devices.

6 months and I still don’t have access to the scooter I paid in full, all because Unagi sent me the wrong replacement scooter which stopped working for reasons unknown and then required I send the scooter back and they would send me a refurbished. The scooter was sent back and received per Fedex yet they aren’t aware of it being in their possession and I’m still without a scooter. On top of this, they refuse to pick up a phone, everything has to be done through email which you’d think was recorded or archived but no.

I emailed support to try and get you to fix the scooter and clean it but no response.

Shipping is perfect. Product is good. well packed

Great

easy website and customer service

Have been using the scooter for commuting to bus stop/home ( 2miles) every day and its been really easy to use and convinient, not too heavy to carry. and support and service is really good from Unagi

Terrible experience

I love unagi

Except the E3 errors for three times, three scooters, everything else is perfect

Merchandise

Good

Unagi is absolutely amazing for commuters in walkable cities! Fantastic battery life for multiple short trips in a day (weight does matter). Ordered 2 for me and my partner. We rented for a year and I just decided to buy two Model One’s during a recent sale. My partner had the Voyager One and loved it! Battery life was a bit better than my Model One - my only quirk is how fast the scooter can come to a halt when the battery is nearly dead! Also, the Voyager One is lighter and has more color options. Still, teaching new folks how to ride makes the best home videos! Unagi is definitely the iPhone of electric scooters. Can’t go wrong with the efficiency of this design.

The Unagi Model One Classic electric scooter is a reliable and well-built product. Its design is sleek, and it provides a smooth ride. The blue color is attractive, and the scooter is effective for commuting. Overall, a solid choice for anyone in need of a practical and stylish electric scooter. Fast shipping was fantastic as well!