Very smooth process

The scooter has many visible scratches and marks. The battery doesn't last anywhere near the other units I had. The screen has a line every few times you turn it on. Additionally, the acceleration is terrible. Yes, I know of three different speed levels. I played with all levels the most it goes is around 12-13 mph. I dont recommend

I got a refusbished one. It's have to charge it often (battery not super long lasting) and is definitely jiggles when you ride on bumpy roads (no suspension), but it's lightweight (easy to carry up three flights of stairs), and . . . you know what. . . it just makes my life a little easier (and that's all anyone ever really wants).

Great job

The Unagi scooter makes every ride feel smooth, stylish, and effortless. Its sleek design and responsive handling turn a daily commute into something to look forward to. Light, powerful, and fun—it’s the perfect blend of performance and convenience.

Good

Customer service is the worst I ordered my scooter 4 weeks ago and still no scooter

The scooter was shipped in a very very banged up box however included all the components.

Very versatile, fun, exciting convenient, for any kind of activity.

Love it. So fun

The brakes are weak and doesn't stop when applied, I have to drag my foot lightly or jump off so I won't get hurt trying to stop.

My daily commuter! Have been a member/owner since 2018 and am glad to be. Great scooter, products and superb customer service!

Love the program and they’ve been great about getting me discounts when I had to wait for my scooter.

I bought a refurbished Unagi. The battery holds a charge for barely two miles since I purchased it, and already stopped working. Lost approximately $400 on this purchase. Will contact customer service.

Thanks to the customer service for quick response

Unagi scooters are the best.

Great resolution!

Sent broken scooted after months of back and forth dealing with a repair

Good price, nice product just sloppy manufacturing on the folding hinge.

Sara was very nice--the rest of the Unagi bureaucracy didn't care about this customer