My daily commuter! Have been a member/owner since 2018 and am glad to be. Great scooter, products and superb customer service!

Love the program and they’ve been great about getting me discounts when I had to wait for my scooter.

I bought a refurbished Unagi. The battery holds a charge for barely two miles since I purchased it, and already stopped working. Lost approximately $400 on this purchase. Will contact customer service.

Thanks to the customer service for quick response

Unagi scooters are the best.

Great resolution!

Sent broken scooted after months of back and forth dealing with a repair

Good price, nice product just sloppy manufacturing on the folding hinge.

Sara was very nice--the rest of the Unagi bureaucracy didn't care about this customer

Very good

Empty box service was a little steep on price

Love my Unagi!

It was awesome until my scooter malfunctioned without warning.

My most recent purchase is my third scooter from Unagi. This new one seems to be a little slower and shorter battery life than my previous ones, but it still gets the job done. I use it to get to work and I love how sleek the design is, its lightweight and compact, but has a decent speed is built to last! Will definitely continue to be a loyal customer of Unagi!!

Tires have been delivered without instrucion on how to change and mount them

Best customer service company

Very good!

Shipping could have been somewhat faster since it shipped out of Oakland.

Excellent

I’ve owned my scooter for almost 5 years now. It is reliable, fun and customer service was excellent the 2 times I reached out with questions. I plan to purchase from them again once my battery gives out someday.