Evidently you don’t offer a knotty alder door jam for a 2x6 wall. Wanted one but it came in at 4 3/4” instead of 5 9/16”. Hinge pocket cut outs were incomplete. Latch was 3/4 inch off from strike plate and wouldnt latch. Needless to say a lot of field corrections were necessary. Not the quality control I’ve received in past orders!

I spent close to two hours carefully, removing all of the residue around each window inside and out that was left from the glue or whatever was used. After paying so much money for a door, I would have expected it to come cleaned. Also is there a place to submit a picture? The trim piece across the top is too short and we have a 2 inch gap. Need more trim

excellent customer service

Ordered 2 high end doors of rustic alder. Beautiful doors, solid quality. A few minor areas had finish missing in crevice's and a scratch on one jamb, but they sent me a touch up kit and concealed perfectly. Doors are heavy but I was able to maneuver myself and I am in my early 60's using a 4 wheel dolly. I installed the first one and was perfect. . . (see photo). The second one could not install not due to anything from Krosswood , but this barndominium has a steel back door integrated into framing and could not remove. $2500 mistake but did not know until removing base and trim and drywall. I happen to be constructing an 500 sq ft entertainment room in the shop area myself and will use it here . I liked the doors so much I plan on using that discount and buying a door blank of the same door and match the hinges and door mortising. Glad I found you after shopping H. D. Love buying made in America!

The door that we got was outrageously good. My wife is so very happy with it. The only problem we had was the shipping company. The first time I called them, I was told that it would be delivered in 2 to 3 days. The second time I called, it was 2 to 3 weeks. Every time I called, I was told something different. It was just over a week for delivery for such a great door!

If I could give negative stars, I would, but wasn't given the option. I was originally planning to buy through Home Depot but a rep from Krosswood convinced me in a chat that I would receive superior service and shipping if I bought direct through Krosswood at an additional cost of $300 more than Home Depot. What a HUGE mistake!! They only shipped me 2 of the 4 doors i ordered, then 3 weeks later I got another delivery of 1 more door, at which point them told me they were out of doors and would not have anymore for months! Each shipment came on huge custom palettes that were heavily stapled together that I had to dispose of at additional cost to me. When I asked to be refunded and have the doors and palettes they came on picked up and sent back, they sent zero instructions so that when the freight partner came to pick them up, they were not strapped down properly and they would not take them. Finally, after all this, Krosswood just said, "we don't want em back, you deal with em". What a giant waste of time, resources, space, and money!!! Do not buy from this company, they do not know what they are doing!!!

I looked a long time for a good quality door and I'm thankful I found it at Krosswoods! Beautiful quality wood. The only issue I encountered was with delivery, I had to go pick it up 8 miles away because the driver said he wouldn't deliver to our area! I live in a small village and numerous trucks of ALL sizes are able to get in and out of this area with NO problems at all, I feel that he felt that it was out of his way and didn't want to bother!!!

Excellent communication and fast lead time!

very responsive. buyer need to pay attention during order door process for color.

I ordered my door and it came on time and the delivery people were really nice. It looks amazing! Great quality, great color. I was so scared spending over 5k on a door online but it was so worth it and gets so many compliments!

good customer service. Bad door fab and finish

Liked everything. Service was great I got my shipment timely.

The door was perfect and delivered quickly in excellent condition

We want to give a huge shout out to Benjamin Searle. He was extremely helpful and professional during our call. We had questions about finding the right doors and available options for our door project. Benjamin took extra time going over all options that were available. He stayed well past his shift to make sure our measurements were correct we were aware of all available options. He went above and beyond to help. We are very happy with Benajmin and Krosswood's service.

This company has been fantastic and really want to call out Sarah Thornton. She help me solve a problem with grace and ease. I highly recommend this outfit. They stand behind their products

Beautiful doors and shipping worked with us.

I had issues with getting the correct door, but they really bent over backwards to fix the situation and make sure I was satisfied with the outcome

I haven't had the chance to fully inspect the door. By Krosswood's Policy it might not fully matter because the requirement for return/refund is to inspect the door/components before accepting delivery. However, the door is fully packaged and wrapped up on a pallet along with everything else. The delivery guy is not really going to offer much help in "unpacking" everything to see if there was damage during shipping or manufacture defect which damage to the packaging wouldn't show. Shipping was a complete fiasco. 4-6 weeks was what was quoted to me over the phone and then I get a text message within a 1. 5 weeks saying showing up at this date between this time, must be there, respond yes or no to accept or call to reschedule. However there was no confirmation yet of the item being shipped, no tracking info yet, etc. With all the spamming these days. Anyway, also I fully explained to the seller/sales guy what I was looking for and the application. I needed to know since I was creating an opening where there was NO opening, what size that opening needed to be to accommodate the door in its entirety. This meaning; opening of the material of the wall which I expressed was concrete, frame of rough opening, jamb for the door and the door itself. I received the dimension that was different from the website but yet was still not large enough to accommodate the size of the door. I also then received construction information of what to do that is not to code after the seller/sales guy realized that dimension he gave was not large enough. Therefore, this essentially made the door $1,000 more than it's really worth. It just a fiberglass door from Krosswoods it's not a Pella or Anderson door so I still have no idea how it will hold up once installed and used. Oh, and I don't appreciate being forced to pay for a hung door in order to purchase a sidelight but then I don't really get a hung door because it's shipped disassembled and will need to be assembled when it arrives. I could...

I haven’t installed them as of yet. I’m looking at June 9th for an insulation date.

Terrible experience with this company. I received the wrong order to my house and the discrepancy never got resolved. I will never order from this company again.