It never arrived. I ordered for a birthday and waited and waited for it to arrive before an email from The White Company telling me I had cancelled the order. Then another email to say they couldn’t fulfil the order. They sent a £20 gift voucher but I still don’t have the present I ordered in good time. Poor service.

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很好衣服。现在送货时间太长了。

Really good service

Did not receive the item as apparently despatch took too long so it was never sent ! Very poor customer service now . Changed a lot since I became a customer back when online only was the business, sadly now the white company couldn’t care less I’ve found !

Fabulous local store. Always looks so inviting and the staff are friendly, welcoming and go the extra mile to help.

Ordered a gift box with my order which never arrived. Customer service were reluctant to send me a one separately as apparently it’s just a service, they don’t sell separately online! After several calls they arranged for Milton Keynes to post a box to me. Sadly it arrived damaged and had to go to Westfield for a replacement. Westfield said they don’t allow boxes to be returned but when I explained the circumstances they did as goodwill

Item not as described and delivery went astray and had to chase

Never received. Apology and refund received. Months ago.

Beautiful Bunny fit a beautiful baby! Great gift, packaged perfectly, very well received.

Been a regular white company customer for years. Always treat

First class

Easy, simple website

Great product delivered on time and perfectly wrapped.

Would never shops online never received the slippers nor did I get my money back have been emailing for the last 3 weeks but all they say is there looking into it.

Really pleased letting me know about the postage journey

I hesitated before giving 5 stars but the members of staff, with whom I dealt, could not have been more helpful. I received the type of service from them which was the norm. in the not too distant past.

Prompt response & communication regarding delivery.

I shopped online to order bedding with my order and it never arrived in full and took a lot of back and forth to get a refund and partial order of 3 pillows, no pillowcases and no clothing. I'll have to order bedding again as my pillow order is wrong and not available in a store near me and I've put it off as it was such a sub optimal experience

Had to wait 5/7 days for delivery but we’ll worth the wait