Excellent customer service and follow up

got an immediate call, and the next day a drawing for custom counter

Angela has been very helpful and responsvie even though my color sample pigment has been delayed.

I've had a great experience so far. I only had to call once for a follow up on delivery and Luke was so helpful.

Customer service is great!

Very nice to work with

Thank you to Luke and Jenny for helping us navigate our first Trueform order! Since we had never worked with Trueform before, there was definitely a little uncertainty going into the process. Their knowledge, guidance, and responsiveness made everything much easier and gave us confidence along the way. We really appreciate all the help!

The process of ordering and receiving my piece was super easy. And when it arrived it was perfect in every way. Very happy.

Incredible quality and customer service! We are constantly getting comments on the table we ordered. Worth every penny!

Phenomenal product. Excellent team with awesome communication. What’s not to like. I wish more companies were like this!!!!

Really impressed with the product and service. Thank you!

Very helpful. Got samples on time for a client meeting. Client loved the material. We will be moving foward wiht TruForm

To say my experience was phenomenal would be cutting it short! Product quality was top notch with very easy installation. The worst part of the whole experience was the initial lead time but that was due to production and time placement of the order which I can understand. The original package arrived and I never opened it until the area was ready for installation. Upon opening the package several weeks after receiving it I found that the transit packaging caused the mantle broken in half where it was strapped to the pallet. I reached out to the representative, sent the requested photos and they reply back within 24 hours with the resolution. After receiving the resolution I received shipping information for the new product even before they had promised. I would highly recommend to anybody in the future.

I work for Trueform. I create orders for Material Bank. All is well!

Luke and the team at TrueForm are exceptional! Communicative, responsive, dot their i’s and cross their t’s. As a GC working with different suppliers, their customer service is unmatched. Looking forward to more projects with them.

Sample I ordered was not what I was looking for

So far the experience has been exceptional. Working with Aimee during the design and order phase as well as with Luke during the shop drawing phase has been a joy. Their assistance has been invaluable. I eagerly await the products order so I can begin the installation phase.

Luke was excellent, by any measure. He assisted promptly with the order, detailed modifications to the shop drawings, and follow-ups on surface blemishes and routine maintenance advice.

Ordering was easy and shipment arrived quickly.

Great response to an issue which was easily resolved