I purchased a dock ladder and it arrived damaged. They immediately sent another one. The new ladder was not damaged and is extremely well made (better than the one that I am replacing). I highly recommend Tommy Docks!

After a few emails, customer service was accommodating and helpful with the return of something I purchased twice by mistake. The product itself is good looking, and easy to assemble each year and remove in the fall. New boards and parts are easy to come by.

all good

EZ install, great dock. Very happy

Everything arrived in as described. Nothing was damaged and shipment arrived as scheduled. Thanks!

Overall excellent experience, as you can see from the review I submitted a moment ago. Two issues to work on: (1) Delivery. The shipping company told me on the eve of delivery that the 750lb pallet had to be dropped at the end of my driveway (claimed insurance prohibited going up it), which was very troubling given the large shipping fee I paid and the difficulty I would have had getting it in whole or piece by piece up my very long driveway (off a dirt road in Vermont). But the driver was great and delivered it all the way. (2) On the prefabricated/drilled holes, it would help a lot to do two things. First, use a harder steel on the stainless phillips head screws so they do not strip. The docks need to last probably for decades. My hardware stripped a bit on the screw head because the phillips head on the screw was too small (it should be larger and deeper) and the steel not quite quality enough. Second, the pre-drilled holes in about half the instances did not leave enough clearance for a socket or even a closed-head wrench, making both the access and tightening efforts significantly more difficult. I had to use several tools on each of the too-little-clearance ones to do the job right. There is plenty of room on the frame pieces to provide more clearance on the pre-drilled holes. I already submitted a very favorable review overall. These are just constructive suggestions/feedback. I am very pleased with the quality and finished product.

Fast shipping

Fast delivery time and was exactly what they pictured.

Very Happy!

Great experience

Quick shipping and easy to navigate

This is the best solution to modular floating docks available on the market today! Cost effective and easy to install! Thanks you Tommy Docks!

Fantastic flip up ladder.

Shipping was quick. Product arrived in fine working order and was able to complete product rapidly.

Very pleased with the quality of the cedar!!!

Shipped quickly and arrived undamaged.

Worked good

g

Exactly what I needed! Good quality. . . .

Great product, great company.