I bought a beauty trio in March and they have never sent it to me and they have never corresponded about where it went or why it didn't get to me this is a scam company and I do not think they are really giving everyone their product.

Order placed sept 6,24 I reach out on sept 12th get NOTHING BACK TILL Sept 17th telling me SORRY your order is back ordered for WEEKS!! How dare you deceive customers!! You should be upfront and honest you’ll have lifelong customers if you treat them that way

BAD BUSINESS! Take people’s $ then tell them they HAVE to wait WEEKS! All you can say is some generic email saying sorry! I am DONE waiting CANCEL MY ORDER!

I am SO disgusted and disappointed in this company and how they handle their customers. I have sent multiple emails asking where my order is since it never shipped out. 5 days later I get an email telling me your products are on backorder and your order will ship out in WEEKS! WHY would you allow people to make a purchase with you and NOT tell them the product they’re ordering is on backorder and you will not get it for weeks? And let the customer decide if they want to wait that long for your product!!! I know this will never make it to your ACTUAL reviews. I see you ONLY pick the good ones. CANCEL MY ORDER!!

I would give this company a zero if I could. While I love their products, I am very dissatisfied with how long it has taken for an order I placed on August 2. As I write this review, it is now September 25 and I've reached out to them multiple times for the status of shipping the item I purchased. They have given me the run around each time with various excuses from shipping delays, backorders, unexpected demands, etc. They have given me 3 different expected shipping dates that have come and gone. As of today, they are saying they've caught up on the backlog and I should expect my order to be shipped on October 10, yet they have already processed the payment back in August. If the backlog has been resolved, my order would be shipped. If you're expecting an order within 10 days, I would not recommend buying from this company. Get it together Trio Beauty.

I placed an order for the eyebrow pomade in june, my CC was charged but i never received the product and they are not responding to my emails. Dont order from this company.

I made a purchase the first week in April, its now the last week in may and the product is still in transit. I even got a notice from Trio to buy more product before the first shipment ever arrived.

Ordered on 27th Feb. Still haven’t received it. Now emails are being ignored. Please can you get back to me?

I’ve been given 5 different delivery dates, all of which have come and gone. Refused to complete a refund. I was told to refuse the delivery . DELIVERY NEVER CAME. The company knows the order never arrived because it has yet to ship out. At this point , this is theft,

Placed an order over two months ago. Repeatedly told my order will be shipped out. Finally, last response was because a shipping label had been crated I can not be refunded that was two weeks ago. Was told that my package would be delivered by April 18tg, yet today is the 23rd still nothing. All that’s been done is the creation of the label.

I’ve been ordering from trio beauty for years, have been completely completely satisfied. Placed and order march 11, 2023. A week goes by, no updated shipping. Reach out, told order will ship in 24 to 48 hours. A week and a half later, still no shipping. I reach out, wait a week for a response and am told the items will ship April 18, 2023. At this time, as for a refund. Who has a month to wait to have their items shipped. I am denied a refund and told to refuse shipment. I can not refuse the shipment as the mailman delivers to the mailbox. Terrible operations, terrible fulfillment , terrible customer service . I will be reaching out to my bank .

I have been waiting 2 months to receive my order. Even though I like the product, I will not be purchasing from Trio Beauty again.

DO NOT order from this company. You will never get your correct product. I ordered from them in November and I've had to e-mail them 10 times to ask for my order and they finally sent the wrong products. I wanted to try the cloudstick trio contour kit and they kept saying to brush was backordered. I still have NOT received my order 5 MONTHS LATER. Now they've stopped responding to my e-mails. I would NEVER reccomend this companu! Poor Poor Customer Service.

I love the products but my last order experience has resulted in losing my business. I placed an order on 2/18 and it didn't arrive until 4/5. Trio did not initiate any communication to me regarding delays. I emailed three times asking for updates and twice requested that my order be cancelled and refunded. They did not request my wishes. Shipping has always been a bit slow and I expect 2-3 weeks to receive orders. However, 7 weeks is unacceptable. I'm not sure what is going on with their business, but be up front with customers. If you can't effectively fill orders, please don't allow us to order.

I like the product but will not purchase from Trio again. Every single time I’ve placed an order (and pay for shipping) it takes 30-45 days to receive. I placed an order in February and my product shipped March 20th, now it’s March 23rd and my tracking label says it’s stuck in AZ. EVERY SINGLE TIME. It’s bad service.

I placed an order January 18th for more brow pomade and sponge applicators… it is now March 12 and I still have not received my order and have no tracking for where it is even at. Every time I reach out to the company I receive the same response.. to give them a week or two and I should receive more information. I have even tried to cancel my order and receive a refund (because yes they have already taken the money out) but again I am told it is too late. This is absolutely ridiculous and horrible customer service. I understand if orders are delayed but I have been waiting almost TWO months and NO ONE has any answers for me.

My last two orders have taken a month to ship. When I emailed the company about this, they simply state they are “backlogged” and to be patient. Do not order if you need product sooner than 6 weeks.

I ordered an eye brow kit a month ago . It has still not even been shipped . Spoke with the company and was assured my product would be sent out over a week ago but still hasn’t been shipped according to my tracking . I’m sure the product is wonderful but unfortunately I haven’t had the opportunity to try it

I placed an order Dec 4th ans have not received it. For weeks it says a label was created but has not shipped. I ordered 2 of the brow sets. Is this a scam!!!

I placed an order Dec 4th and have not received it. For weeks it says a label was created but has not shipped. Is this a scam!!! I ordered to send of the brow product. This is sickening!