You need to find a better shipping method. DHL is absolutely awful. Everyone is guaranteed to be charged a minimum of $19 ON TOP of the initial shipping cost (DHL “paperwork fees”) regardless of whether or not you owe taxes or duties on your item. I feel like that is very sneaky and your buyers should have an alternative shipping method available or at least be informed that these mandatory fees will have to be paid. Will not be buying from you, or any other online store that uses DHL. Be transparent with your buyers.

Professional, prompt and polite customer service. Delivery arrived on my birthday very appreciative of that thank you.

Customisable skincare products!

I haven’t receive the product yet. Takes forever to receive.

Your response to my email was great. You did it on a timely way and answered all my questions. I have not tried your products yet but plan on doing an order in the future. Thank you for your great customer service.

website, order was seamless, nice support staff

Great service

Products looks good. Customer service on the official website was also good. However, customer service on Shopee was horrible and I believe more people will buy from Shopee as it offers more discounts and vouchers. Need to look into that.

Love skininc products! Their customer service replies are quick as well.

Good service,; marissa , april and margaret and elaine are all very friendly and have good customer service attitude.

I have sent a a business request but there is no reply

Excellent quality products.

I really like your products and the most thing I like is you guys shipped the products very quick, I really amazed. Keep doing it. Thank you!

very difficult making this order doesn't give option besides PayPal or affirm and orders was sent back at customs.

I enjoyed using the products and the customer service is great! Response is fast & efficient!

Great response

The serum and device are really effective for me. My sensitive skin becomes look good and smooth. Less pimple and get glow skin.

I still haven't received my shipment yet even though it has passed 5 business days

Products is wonderful. Delivery took awhile to reach.

The GWP was still showing on the website even when the item is no longer available. Misleading and disappointing if user had to spend time deciding what to buy in order to achieve the required amount. Customer Service offered to allow collection from store without making sure it will be available even by giving a specific deadline to the customer. The website gives the GWP before discount while the CS agents says only after discount after she has already advised the correct one. After placing the order and when I was nearly at the store to collect gift, was I told that the gift is no longer available but a cheaper package will be given. Disappointing that I anyhow made sure I achieve the required purchased amount after discount even when Im very well familiar that website offers the gift before discount, only to get even cheaper gift value than advertised. After I had to purposely go out to collect from the store. I didn’t want to get anymore disappointing news that’s why I decided to cancel the whole order. I really didn’t need to buy yet but I appreciated the gesture of the CS agent to allow me to collect from the store. But she gave wrong info about the GWP applies after discount and gave the store collection option without making sure the stock was secured.