Excellent all across the board!

Great product. Easy to customize and arrives as depicted.

Website made shopping easy. Shipping was prompt. Good experience.

too expensive for height adjustment failure

the first time the chair came, arm rests were bad but the costumer service was fast and very good so they changed the chair for me.

Easy ordering and fast shipping.

The chair is sooo uncomfortable

Love the chair! Every time I sit in it I am reminded of my distain for the steelcase customer support team. Short version - Missing part (main shock) Get advised is should just send back chair. Email for help, had to follow 3x. Finally get “approved” to get the missing part to assemble my new $1300 chair. Unfortunately, after being granted approval the main support shock was not in stock. The finally shipped to me 2 weeks later. Amazing chair

Very little notice on shipping and the bot didn't work but said it was trying to respond

Great communication with updates - arrived as promised, well-packaged

It took longer than I was expecting, but not as long as it could have considering the chair was built after ordering. Packaged well, easy to assemble, from box to desk in less than 10 minutes.

Everything was great until support stopped responding and didn’t get me the proper screws for the headrest

Fast shipping. Easy to set up.

Perfect!

Terrible customer service with too bad so sad experience for a partial setup and installation. Won’t purchase again from steelcase

Store is user friendly and shipping was excellent

No one to talk to about my chair. . . No one to help me with the finish. . . .

Delivery required signature which was not communicated ahead of time. When the chair failed to get delivered, it was impossible to track down what happened to it. It just randomly showed up a few days later. Tracking was useless after the first delivery attempt.

Shipping itself was good and on time

great