I received a creaky chair so your QC isn’t good

While the chair took longer than I expected to arrive, customer support was vey helpful in providing I formation about the shipping and delivery progress for which I was very grateful. The chair is awesome and I highly recommend recommend it for comfort and adjustability.

I left a whole comment in the previous page on this.

The desk is great, The chair I have has an issue, so I will have to wait for the new one to really rate it, the customer service when I opened the case was very good, the delivery and installment of the desk and chair took a bit more than expected.

Great purchase, everything went smoothly.

Easy to order. Arrived on time as promised.

Shipping went smoothly except for a short delay. Packaging was adequate, just (Box had a rip, and tape was not adhering well. Luckily, chair was not affected. Suggest more robust packaging).

Excellent salesman representation and ease of online selection

Great chair

Very good thank you

Store was great. Decent documentation/videos. Shipping information was good. Installation is very easy.

Thanks for a great replacement.

I really enjoy my chair, its helped my back and posture. I no longer feel pain. However, I believe I was delivered a misfitting head rest. The mount for the head rest does not fit the mold of the chair. It is impossible to get it to fit. Ive watched Steel Case instruction videos to no avail, I've even had other people try to install also to no avail. Ive watched multiple instruction videos, both from Steelcase and other chair reviewers on youtube. No matter how I try I cannot get the head rest to match and click/snap in like in the videos. Ive called support and they just explained to me what I already know what wouldn't work. They told me to reach out in an email, but instead of helping me I was told to contact the place where I bought it from. Well if your customer rep did any part of their job theyd be able to see the order number is directly from steelcase. I ordered it from your website and was still told to go kick rocks. I had been meaning to reach out again but I have more important things to do than try to find the time to email or call and just be told its someone else's problem. I spent close to $1,000 but for some reason Steelcase prefers to ignore their customers. I'd think that with what you charge for your furniture, it'd be top of the line customer service. I was very mistaken about that. If you have any sort of integrity youd make this right for me.

Nice, easy, fast.

Shipping was a disaster, I waited on my chair for a month, the installer took forever to contact me and I had to harass customer service to have any answer and find a solution.

My only complaint is that I would have liked to have recieved it sooner.

The chair is nowhere near worth that much. I expected stellar quality and I could have saved thousands just getting a simple office chair from WalMart.

Product was damaged and was approved to be returned

Great hassle free experience!

Took 18 days to ship a chair that was allegedly in-stock. Zero concern from managers who couldn’t bother to call-back. I hope I don’t have to deal with warranty issues because the buying experience was not good.