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  • How it works
  • About Yotpo

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  • Review Calculator

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Site reviews

How we present the reviews
Anonymous user
Jennifer D.🇺🇸
Verified Buyer
5 out of 5 stars

Shipped out quickly and was

Shipped out quickly and was packed well. I am very happy with the mattress topper. I would definitely like to try the mattress.

JUN 6, 2025
Anonymous user
WILLIAM G.🇺🇸
Verified Buyer
4 out of 5 stars

slow arrival with no tracking

slow arrival with no tracking of shipment. also it took 4 days for the mattress to regain its shape.

MAY 27, 2025
Anonymous user
Carroll R.🇺🇸
Verified Buyer
5 out of 5 stars

Great happy with it all

Great happy with it all

MAY 23, 2025
Anonymous user
Christin D.🇺🇸
Verified Buyer
1 out of 5 stars

Lucids customer service is the

Lucids customer service is the worst. I have called customer service over 7 times and left voicemessages because nobody ever answers the phone nor returns my voicemail calls. It's sad but true. I bought a lucid mattress over 10years ago through wayfair which has an amazing customer service and I still love my mattress. It's ashame they can't have great customer service to match their wonderful product!! So this recent mattress i ordered for my daughter online on their web site. I thought i ordered a plush/plush mattress but when I received it the label says medium/plush on it. I want the softest mattress they make and want to know if they sent me the softest or not. You would think that would be an easy question. Oh and I've sent 5 emails to two different email address that they have listed. Big disappointment-maybe this review can get me an answer but I'm not holding my breath.

MAY 20, 2025
Anonymous user
Margaret G.🇺🇸
Verified Buyer
5 out of 5 stars

Very quick shipping

Very quick shipping

MAY 16, 2025
Anonymous user
Destiny H.🇺🇸
Verified Buyer
5 out of 5 stars

Good service all around

Good service all around

MAY 14, 2025
Anonymous user
Lydia F.🇺🇸
Verified Buyer
5 out of 5 stars

Shipping was easy and quick!

Shipping was easy and quick!

MAY 8, 2025
Anonymous user
KENNETH B.🇺🇸
Verified Buyer
4 out of 5 stars

Customer service after sale disappointing.

Customer service after sale disappointing.

MAY 7, 2025
Anonymous user
James B.🇺🇸
Verified Buyer
5 out of 5 stars

Great product. Helps me sleep

Great product. Helps me sleep better.

MAY 6, 2025
Anonymous user
Rebeka H.🇺🇸
Verified Buyer
5 out of 5 stars

Great turn over time. Shipping

Great turn over time. Shipping was fast. The packaging was great and held up to shipping really well. It was easy to unpack and set up.

APR 23, 2025
Anonymous user
Debbie G.🇺🇸
Verified Buyer
1 out of 5 stars

Received our gel topper, box

Received our gel topper, box was damaged topper was ripped. Spoke to customer service she told me it would not effort our sleep. Could not exchange nor return it.

APR 12, 2025
Anonymous user
Michael W.🇺🇸
Verified Buyer
5 out of 5 stars

Great

Great

MAR 30, 2025
Anonymous user
Nancy D.🇺🇸
Verified Buyer
5 out of 5 stars

It arrived in a timely

It arrived in a timely manner

MAR 15, 2025
Anonymous user
Cameron T.🇺🇸
Verified Buyer
4 out of 5 stars

Wish they had more products

Wish they had more products in inventory. Tracking and shipping were great.

MAR 11, 2025
Anonymous user
Julie P.🇺🇸
Verified Buyer
5 out of 5 stars

Ordered, shipped and delivered and

Ordered, shipped and delivered and installed within a week. A great experience with Lucid.

MAR 11, 2025
Anonymous user
Hoang N.🇺🇸
Verified Buyer
5 out of 5 stars

Fast delivery.

Fast delivery.

FEB 5, 2025
Anonymous user
Kelly G.🇺🇸
Verified Buyer
5 out of 5 stars

Fast shipping! Great deal! Good

Fast shipping! Great deal! Good experience!

JAN 27, 2025
Anonymous user
Bruce M.🇺🇸
Verified Buyer
5 out of 5 stars

Shipped direct to our house

Shipped direct to our house via ground and arrived on time.

JAN 19, 2025
Anonymous user
Frances L.🇺🇸
Verified Buyer
5 out of 5 stars

Whole new bed!

Whole new bed!

JAN 13, 2025
Anonymous user
Randy G.
Verified Buyer
5 out of 5 stars

I love lucid. We have

I love lucid. We have lucid twin xl mattresses already and love them. I love anything lucid. Great brand and will keep supporting in the future.

JAN 1, 2025
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4.8 out of 5 stars
Based on 1046 reviews
5
908
4
89
3
31
Ratings distribution data table
StarsCount
5908
489
331
23
115
Total1046
2
3
1
15