I've ordered the Steelcase Gesture chair from this website and all went well. You should not be worried nothing will happen after you've received your order confirmation with the message that there will be no tracking information. In the end, after 2,5 weeks I got a mail by a local courier to plan in a date for my chair to be delivered and all went fine. I do think they should communicate this better with their customers, because this information is only available in small letters on their FAQ page. Also I would recommend that there's more contact options instead of e-mail only.

Very slow delivery.

Hi The headrest was supplied with wrong screws and it’s impossible to assemble it :(

Quality products for reasonable prices.

I received the chair as expected, in 3 weeks. Delivery was good and the chair is amazing. The quality of great, the chair is comfy and seems like will last for a long time. The only downside is the chair I got (Karman) is so light that the included wheels don't roll well when the chair is empty. But that is a 30 euro fix.

I ordered a chair from series 2, and it took more or less a month to arrive but was worth the wait. The chair comes mostly pre assembled, only the big pieces need to connect which is super easy!

Good quality chair, delivery was very long but correct amd without troubles.

LOVE THE CHAIR! I replace my chari which i ought 16 years back exact the same. delivery was a bit slower not well informed that was the only "complaint"

Update: So I was able to get in touch with support about my defective chair, and they ask for video proof which I sent and they response in time to give me a replacement without waiting too long. Overall, I still like the chair, very good quality, exactly what I was looking. I waited 8 weeks for my Gesture chair, finally I was disappointed as the product came in inferior. The hydraulic bar is defect, it doesn't hold in position at all. Also the plastic parts of headrest is deformed and doesn't seal each other. I wrote the support in the same day when I receive the product and found above defects, they replied me quickly and ask me to wait for a solution. I will see how soon they can fix the problems and come back to update this review. Overall I like the chair, but it's totally unacceptable for such obvious defects, especially at this price! I doubt if Steelcase has performed any Quality Check on their products?

I orderer something a month ago and still has not arrived

Lange levertijd, maar is het waard. Goede service, en een erg fijne stoel. Erg makkelijk om in elkaar te zetten, kwestie van drie onderdelen in elkaar klikken.

Delivery took a bit longer due to the holidays, but the company that delivered the chair did a good job. Friendly employees and very helpful.

Buying a freaking chair of 1. 5k takes ages to receive lol. Whats this?

Very good chair. The delivery is a bit slow but it wasn’t difficult to get updates. The customer service was helpful. Delivery guys delivered right to the spot that I wanted.

Changed the rating from 1 to 4 stars because they fixed the issue, the initial review is below. I like my chair and i would have given it a 5 star review and i appreciate that they fixed the situation but i don't think the experience below is to be fully forgotten either, so i'm leaving it at a 4. Initial review: The chair was broken on arrival. The packaging is horrendous. One leg of the chair was outside the box and another one was broken inside and the chair i received is ultimately unuseable. To add insult to injury, the delivery happened unexpectedly after 4 weeks of radio silence from steelcase. I contacted the customer support a couple of times and received no information whatsoever, and i was called by the transport company the morning it was going to be delivered. This is unacceptable and there is no way to quickly contact steelcase to solve the issue. There is no phone number on their local website and i have to rely on email communication and they do take their time with sending replies.

Great delivery service and communication. The shipping company Steelcase contracted communicated in advance for the desired delivery time. The driver arrived on time and was very careful when offloading. The product is easy to assemble and with great quality. Very happy with my purchase.

Bit long delivery time (stated upfront), but superb product.

Very satisfied with the shipping. After about 2-3 weeks of waiting (as expected, Steelcase also says this on their website) I was able to choose the date of delivery and I was able to track the exact hour + minute they were going to be at my door. The two people who delivered it were very kind and offered to place it wherever I wanted it.

The lumbar support is too weak. The back of the chair should give better support, and the mesh is easy to be bent even with one hand. Plastic plastic plastic plastic, almost no metal parts. 6 weeks for delivery instead of 3.

Good chair, delivered like promised