Joel was very attentive and answered all my questions

As always, easy ordering process, great products and prompt shipping. Prices are competitive and customer service is fantastic.

Excellent service.

I have a expensive Fire Magic grill. I spent $328 for a set of 3 flavor grids. They sent me the newer 2020 model and mine is the 2014 model so it doesn't fit! I had ordered last year and had injuries and didn't clean grill till this year. Spotix will not take parts back and wants me to pay about $200. So I had called R.H.Peterson and the tech said Spotix was a reliable source, but No! So after Spotix finely got back to me, I call the manufacturer and told them what was going on, they told me that they stand behind there products and would take care of it! I also told them I need to get a new supplier and wasn't going to waste my money on Spotix again and they said that they could get me a new supplier of their products! Fire Magic will take care of what Spotix didn't! Now you've lost all of my business!

Super helpful - Vince and Nick - one helped with a return the other helped with a replacement of what I needed. Thank you so much

Very polite and helpful with my order. Thanks again

Ordering was easy, delivery was fast!

order was so easy to place

Order was shipped in a timely manner. Received product earlier than expected. And Customer response time was quick when I wanted the tracking number.

Making it too difficult to pay....

ORDERING WAS GREAT AND SERVICE DEALER AT GOOD TIME FRAME. THANKS..

Quick delivery when other companies had a 3-4 week wait. All original Nepoleon grill parts. Going to order more as soon as I’m done with this review. Thank you! ??

Excellent customer service!

I receives drip pans all bent and can’t use them

The customer service prior to us placing our order and afterward was outstanding

Simple, fast and friendly service

I had to call 3 times to get an actual human on the phone so she could verify that my order was not fraudulent. She was very nice and efficient and took care of the verification.

Daniel Corral, I had issues with correcting email address & updating a address correction, great follow up good people skills from agent addressing my issues

They were able to help me find a replacement remote for our fireplace. It works great! Very helpful and professional.

We purchased lump for our smoker. Timeframe for shipment was great. The box it was shipped in was three times the size of the bag of lump. They made up the space with air-filled plastic bubble wrap. All of the air-filled bubble wrap was on one side, the top. The bag that the lump is in arrived broken open. The smallest pieces and the dust was coming out of the shipping box. I picked it up off the porch and walked it through our house with no clue that the dust and small pieces were falling out as I walked through our house. Next time put the bubble wrap on more sides than the top. I have ordered other lump online multiple times. The best experience was when the lump bag was put in a plastic bag to contain the dust and small pieces IF the paper bag broke open.Then that bag had air filled bubble wrap on all sides.