Good responsive service. Manufacturer performance was very disappointing - many delays on shipment.

Everything went well timely delivery

Very fast, I’ve been searching for this part for a couple years now all the local fireplace experts didn’t seem to even want to mess with it so thank you

Excellent customer service

Fast and worry free service.

Found the replacement broom head for my fireplace tools

Salesperson knowledgeable and very helpful.

It worked perfectly and got my fireplace working again.

Had a problem going through the Bread Payment app but Joel helped out and got everything fixed. The bbq shipped the next day and will be here soon. So far other than the system glitch with Bread everyone I have dealt with has been super responsive.

After trying from two different t companies to find the item I needed, your rep knew enough about the available inventory to get me what I needed. I received them in two days, which was unexpected.

great and fast service

You guys forgot about my order until I called 10 days later

I had ordered a part for my propane fireplace earlier. I wanted to get it in time for my son-in-law to install it while he was visiting. It turns out it’s defective. The company was wonderful when we contacted them. They immediately told me they would send an email with a return shipping label. I’ll be reimbursed when they receive it. The representative was also helpful when we told them I thought I had ordered a remote with an auto feature and I need it in my new part. The new part is on its way and I will be shipping the old one shortly. Thank you for being so understanding and helpful.

Ordered part on weekend, shipped on Monday, received a day early. Great turnaround

The 1-Inch Zircon Fire Glass is a nice size and design. This is my second order of the 1-Inch Zircon Fire Glass. I bought it not for a fire pit but to decorate a 54' diameter labyrinth. The website is easy to maneuver, and the delivery is quick.

I’d love to give a review of these items, however fedex has failed to deliver them. They say it’s delayed with no update. It’s already a week late

Your customer service is always superior!

Still have not received the item I ordered and when I inquired was told that Spotix had not yet received the item from Weber. To date I have no item and it is past the expected delivery date not great customer service and definitely lacking in providing any information

Still haven’t received any product??

When I called for help in understanding different features of the gas fireplace we wanted to order, the representatives were very patient and thorough. I actually called several times while we were trying to decide which features we wanted. I was very pleased with their assistance.