Terrible service, missing parts, took for every, your company was a middle man, and a piss poor one at that! I will never order anything from Y'all ever again

Horrible service. Damaged product that took over a month to resolve

I called and ordered over the phone. The sales person was knowledgeable and made the order process simple. The order was shipped and delivered on a timely basis. The delivery person was very professional.

I had lost or misplaced a delivery of hardware for a fire bowl. Spotix was very helpful and accommodating in arranging a new order. The staff is very easy to work with. -- Steven Pokorny

Quick and easy. Wish I could have changed order/cancelled online.

Excellent customer service support when I called in. The products arrived in a timely manner.

Would not do this review prior to receipt of my order which was promptly dispatched and is now in place on our GREAT Napoleon Prestige Barbbie.

Perfect!! ??

Fast service! I received what I wanted! It looks great! Thank you!!! My recent experience with another company trying to purchase same burner cover was awful! They kept saying it was coming! I gave up and cancelled that order!

Great product

Great selection of items. Fast shipping. Easy to use checkout.

Easy to use. Ordering was fast and easy. Had what I needed. Great to deal with.

Very prompt and knowledgeable customer service

I ordered Napoleon aluminum drip pans from Spotix. Upon opening the shipping box the pans were crushed as they force fit them into a box that was too small for the pans. Totally unusable ! Someone on their packaging line should be fired !

Very knowledgeable. Very easy, friendly, quick to order parts.

Absolutely a great transaction

Easy website to order from. Good specific technical information was provided for easy selection.

AMAZING customer service!! I viewed several Spotix self-help videos to get my gas logs to turn on. At the end of the video, Spotix offered assistance by phone if the videos were unable to solve the problem. I couldn’t believe it!! I decided to call (feeling a bit guilty since I hadn’t bought my gas logs from them) and talked to 2 of the NICEST people. The technician identified the problem with my logs immediately and I was able to solve my problem. We will be building a new house this year and I’ll DEFINITELY make sure to buy products sold by Spotix. The most incredible level of customer service!! Effective today, I am a new SPOTIX customer!!

Although delivery was slightly longer than expected (through no fault of Spotix), Spotix did a very nice job of following up with an updated ship date after I reached out to their customer service line.

Great customer service and knowledge.