Fast delivery.

The web site was easy to navigate, and the videos made the repair easier. The part fir was perfect, and the bike is working well. the part came quickly in the time frame promised.

Great service great communication

Excellent service and fast shipping.

Robert Butler was very helpful and pleasant to work with. My highest accolades to Mr Butler. However, the team at the factory customer service were unable to locate a correct part number. After several calls & disconnections I was told to use the part number for the opposite grip. It doesn't fit.

The representative Robert Butler was nice and friendly. He helped me find the right key to my treadmill. I was so excited when it worked.

Their response was great. I was able to order the parts I needed and they sent the instructions as soon as I requested it. Good customer service

Doesn't fit my SportsArt 530R. Which is probably my fault. It's supposed to be square on both ends but the one I got has a rounded top

I sent my review 30 Oct. If you haven't received it let me know.

Great service THANKS

Negative stars-but you force a one star for the review! LISA BOURLAND. She’s the textbook definition of a useless customer service representative who will lie, cheat, and steal rather than take responsibility or make anything right for the customer. She treats customer issues like a game, finding creative ways to avoid doing her job — clearly thriving in the anonymity of a remote role. Here’s the deal: This company — and specifically LISA — completely mishandled our order from start to finish. We provided exact model numbers, photos, and details of the treadmill board we needed. They confirmed the part and then sent the wrong part, which they even admitted in writing. Instead of owning their mistake, they shifted the blame to another vendor and invented an absurd excuse that our treadmill must have been “refurbished with a different part. ” That’s laughable. They were the ones who selected the part based on the information they requested! When we asked for an exchange or refund, they refused, stalled, and hid behind “waiting on the manufacturer,” all while we were left with a useless part and no resolution. Their version of “customer service” is nothing but finger-pointing, excuses, and a complete lack of accountability or integrity. LISA BOURLAND is the classic example of what happens when a company puts someone in customer service who has no intention of actually helping the customer. Bottom line: Do not waste your time or money with this vendor. They’ll take your payment, send the wrong item, and then refuse to fix their own mistake. Completely unprofessional, dishonest, and disgraceful.

Needed elliptical for hip rehab and to get ready for second hip replacement. The fast serviced helped with rehad and strengthening legs for second hip replacement. Thank you

Arrived in a timely manner and was exactly what I needed.

Hrear

That was easy. Part arrived, fit perfect - back exercising.

I have a very old Schwinn Airdyne and I was helped find the correct part and verified that it would fit my old machine. Thanks!

Everything OK. Everything in time !

Great customer phone service.

never got a response from you regarding my inquiry.

Came on time . Excellent !