A pleasure doing business with a company that cares.

Instructions could be updated to match what the assy. steps are. . . TSR 010. . I had to modify the upper and the lower elbows to fit my application. . . Pre assembly, the total length from the Flashing with upper elbow and defuser and lower elbow is 25 inches. I needed 20 inches. . I cut off 1 1/2 inches off each end of the elbows, using a crimping tool ( used in HVAC work) I crimped one end and assembled every thing thru the roof. . . , marked inside with a Sharpie, removed from roof and only needed to tape one seam. . . Installing the outside dome is a bear, the dome does not slide over the foam with out starting to tear the foam. . I sprayed Windex onto the foam and the dome slid on with NO problem. looks great inside and out. . I installed on a PBR metal roof, I used RV self leveling roof sealent ( Dicor Products) on the flashing to roof . . I have been doing custom dryer venting install work for 20 years and a few RV roof repairs, so I had no problems doing this install with the modifications ( and having the correct tools). . . . But the most important thing that should be included in the install instructions should be to use Windex to install the dome. . . . For some reason, it has to be the Windex brand. . I also do appliance installs, I spray Windex on the floors and the appliance moves almost as if it is on ice. .

I used my model number of our window on the site to search for the correct handle, but the handle is wrong and the restocking fee is an exorbitant price. Buyer beware!

Everything works as expected!

Pricing, shipping and delivery is excellent.

Ordering on your website was very straight forward. I needed extra extensions and was able to find them. The package arrived very soon at my house. Your instructions were very clear and accurate. The prep and installation went very smoothly. When I had a question, I was able to clarify the process with the instructions. I am getting a new roof so this improvement needed to happen now. The result is amazing and worth the cost and effort. Good job!

Easy to use web page once I called to understand the lingo for the 4 x 4 skylight which I wanted to order!

Not as great as our original skylight remote. The original was more user friendly.

The orientation/rotation of the blind is incorrect. I had no idea that I had to consider this. Return shipping is approximately $500. 00 with. $211. 50 restocking fee.

The pricing and communication with SolarTown was good. The shipping company they hired for delivery was frustrating - they are very inattentive which required messaging them over and over pointing out their mistakes. The delivery instructions are passed to the driver but the driver may not follow them at all for their reasons which you are not told ahead of time. The person passing those instructions did not tell me ahead of time that the instructions would not be followed. As a result they left a pallet with skylights in front of the driveway leaving it for my wife to try to get them at least closer to the house. . . We accepted a number of heavy bulky shipmets but this one turned out to be the most frustrating.

It was good shipping experience. Thanks

WOW, Jeremy Champt at SolarTown steered me into a fantastic system. I didn't realize how good it actually was until I did the research on his suggestions. The TamaRach racking paired with the Roof Tech RT-MINI II deck mounts has got to be the easiest system to install on the planet! Quality stuff. And, the JA 440W glass-on-glass panels are top of the line. All at a fantastic price. You can't go wrong with SolarTown. I couldn't be happier.

Not financially reasonable opportunity to change sizes after purchase

Wrong skylights were delivered

Went smooth

Excellent service.

Great customer service - very responsive.

product quality great shipping perfrct

Fast and great

Excellent service