Came in and spoke with Bella (I think), she was great, very helpful and understanding, came in a few days later and dealth with Matthew, he was also brilliant. Left with a new violin for my son who is very excited.

At first, I was a bit disappointed that the bow I ordered was not in stock, but I was pleasantly surprised by the great customer service from Simply for Strings. Their solution-based mindset helped me to feel less anxious, guiding me to find a comparable bow that was in stock. They also shipped it to me faster than the original shipping arrangements. . . So, thank you, Simply for String, for getting the bow to Victoria before my wife's birthday.

Fantastic service; knowledgeable staff

I was relocated overseas for 3 years just after purchasing a Cello I had waited 30 years to buy. I returned to find that it had been left in a hot, mouldy studio by the friend who was caring for it. With only a few days to go before departing once again, I was seeking a Luthier to check her for damage, hoping that I was still going to get to learn to play on this lovely cello. I am so glad I came to Simply for Strings. Not only are the building and location really something to behold, but the staff went above and beyond to help me at a very busy time and on short notice. They handled my beginner's cello as though she was the prize possession of a concert cellist. They took time to share a great deal of helpful information and to honour my concerns. The gentleman who served me (sadly I don't remember his name) also played the cello once all had been checked. It was beautiful! I wished I could have stayed a little longer, but time was pressing. I highly recommend the story and the service.

Ordering a Gliga 3 online was daunting. Simply Strings, made the process simple and less stressful. The instrument arrived days early and was tuned very well. My son started to play almost right away. Anna sent the most beautiful instrument. We cannot thank you enough. We will be back for all his music needs. I cannot fault Simply Strings. They produce high quality instruments and customer service. An absolute go-to.

Thumbs up

Great customer service, thoughtful and cute packaging accompanied by useful advice to extend the life of strings make shopping with Simply for Strings a gratifying experience. Keep up the great work.

Very responsive and updating me the status of order. Thank you

Michael was very helpful and generous with his time and expertise.

Prompt shipping when I needed strings before a concert.

Delayed product availability - but clearly communicated and arrived within specified timeframes.

Easy

Love the little small touches. Fast and responsive. amazing tracking tools

Simply for Strings has a fantastic range of musical instruments, sheet music and accessories. Receiving a parcel is like Christmas; their delivery times are excellent, and they really do go the extra mile for their customers

Great service. And very helpful.

Great communication. Item delivered safely.

Good service, though the postage to NZ seemed a bit steep. I appreciate that's beyond the control of the vendor, but it certainly is a factor in deciding a purchase. I would definitely buy from SfS again, but it would have to be something that was not available locally (as was the case here).

Excellent service, excellent results

Nick was so kind and helpful. The shop is just perfect, well organized and beautiful. It was an amazing experience. Many thanks Pía & Leah

When you enter Simply for Strings, you immediately feel like you've arrived in a warm, professional and friendly cave of wonders. The personal attention and patience from the staff as they helped us choose a violin for my son was incredible, and the wealth of experience and knowledge was very much apparent and appreciated. My son enjoyed this visit so much, it was hard for him to leave. And I felt the same.