Nice work

Quick turnaround of free lifetime sharpening service. Love it.

Excellent service and we appreciate the quick turn around with shipping. Very satisfied with the sharpening services.

Great job.

Had to pay shipping both ways to get chips repaired. I could have had repaired locally. My German knives never chip from average residential use? This is my first and last Japanese knife. Nice customer service rep

Always amazing

Thanks to this service, it really helped my dull Shun knives become like new again. Fast, easy and affordable service. Knives came back well packed and sharper than ever. Thanks!

Great service. Fantastic results.

Shipping was great. The knife arrived a day earlier than expected.

Easy process and pretty quick turnaround

Great warranty and easy process

Good service handling the replacement

THank you for the warranty support!

Excellent! Nothing negative to report.

Quick and courteous service. My knife is as good as new.

The website was easy to use, free shipping was nice and quick, packaging classy.

See previous review. Great product. Great customer service experience with the company.

Excellent service, receipt confirmation and timely return! Thank you!

Nothing else to add

Blade snapped at the handle while using my 3.5” paring knife (Classic) Sent in for warranty claim and after being charged $15 for USPS ground shipping to send me my new knife (actual shipping cost was about $5) I received my broken knife back and a letter stating the knife broke due to misuse and a code to get 25% off of a new purchase. Have 5 other SHUN knives and they will be sold on FB Marketplace where trash items go to die. Would NOT recommend to purchase to anyone and will find a better set like MAC. Curious how an hourly tech can determine misuse?