I received a box with broken pieces. It has been three weeks and SaunaBox has not sent out a replacement, and now they are ignoring my messages.

I bought the SauanBox 2 weeks ago, I used it 3 times before the steamer broke. I’ve been dealing with customer support for over a week and haven’t received a new one or responsive emails.

I've been looking around for a portable sauna and came across saunabox. Received mine and I'm blown away by the attention to detail. It gets intensely hot, I sweat buckets, and feel amazing after I get out. I've been using it for several weeks and noticed a massive difference in my overall mental and physical health. 10/10 recommend!

Slow replies but when answered was very helpful. Box arrived very damaged but product itself was fine.