Didn’t have my size

Russell's has been great on both purchases I have made. Great service, fast and accurate shipping, good pricing.

Russels is the #1 western store.

Was able to pay with venmo, Boots were delivered earlier than expected

Shipping was good just slower than I expected

Easy to order, and customer service was awesome.

Delivered with great care and great service

Arrived quickly and as described

The hat fits great. True to size. All around Great experience! Thank you!

Shipping was fast & I was keeped up to date on were my package was. We were in the store a few days later to buy boots, jeans & buckles. The lady's working were super sweet & very, very helpful, not like other places , they were easy to talk to so that was nice, I'll be shopping again soon.

I ordered a pair of boots on a Thursday evening and paid for two business day delivery. On Monday I called as it wasn’t showing they had not been shipped yet—the young man that answered the phone was knowledgeable and explained their process and the phone accidentally cut off due to the area I was in. A couple of minutes later I received an email where he had refunded me for the additional charge for shipping without me even asking! The boots arrived on Tuesday…

I’m happy! All went well with the order and delivery.

Customer Service at the top! Mitch was kind, helpful and patient with my questions on a pair of boots. Prices competitive with other online retailers.

The ordering was easy. The product was exactly what we wanted! The boots were heat! The shipping was a little slow but was not your fault! Had a snow storm here and shipping was delayed. Will definitely order from y’all again! Thank you!

Excellent pricing and shipping . . . very happy recipient!

The sales person helped me and was very knowledgeable. I was buying online and he gave me confidence in the safety if buying online.

quick shipping, customer service reached out promptly with a question, the boots arrived on time and looked great.

easy to order fast delivery

Boots are perfect! Ordering online was a breeze!

Husband only wears Ariat work boots and these patriot ones are really nice! He’s very pleased with them!!