Great products and great customer service

Ordered and waited for 3 weeks and about 8 emails to determine whether my shipment went out or was cancelled. Close to the same experience as last year. No recompense offered, just a lot of ‘yes, no, maybe?’ responses to emails.

Enjoyed the mugs… especially slow down snail. Loved fast response from customer service.

Great experience with pencils. com! We really like the pencil sharpener and the two sets of pencils we bought seem to be of very good quality. The order was fulfilled quickly and correctly. Great experience!

Great. What else is there.

The pencils we ordered for our school look great and they were shipped quickly. The font and icon selection is great, too. My only suggestion is to expand the colors a bit. Our colors are navy blue and maroon and the closest we could get are regular red and blue. Thanks for doing such a great job!

You did great. Pencils came quickly and undamaged.

The quality of the pencils themselves is high. They sharpen well, the natural wood is very nice, and I love the black eraser. This print quality is not what I hoped and there is not an option to make the print larger (it is very very small on the pencil). There is not image option, only type. Some pencils came out looking very inky and imprecise.

I love Pencils. com, but my most recent experience wasn't what I'm used to. No one responded to my initial emails using their online form when my order arrived incomplete, and it's not clear that the messages ever went through. Even still, I left phone messages as well, and no one responded. It took about 2 weeks for someone to respond to my many calls and emails and finally today, 26 days after the problem presented, I have the rest of my order. We live in a world where we are used to things being instantaneous, but I would say, if you are buying from Pencils. com for time sensitive purposes, allow much more time than you usually would. I placed my order about three weeks before I needed the items, but it wasn't long enough to allow for an error. The last order error had to do with getting someone else's order, and it was handled beautifully and quickly, so I don't know what was going on this time around.

I really enjoy using my pencils

Good choices, fat service.

I really can't believe the false advertising that continues on your site. Even after I sent a letter in about the lack of the Palomino label on my pencils you've left the site the way it is with incorrect photos. If you cannot photograph your products properly and continue the false advertising you shouldn't be in business.

Delivered as promised

Wonderful gift! The Blackwing pencils are, of course, outstanding. When coupled with the beautifully bound notebook (the paper is divine!) this makes an excellent gift for one who likes to write or sketch.

I have always been pleased with the quality of the pencils, the eraser, the speed of shipping and the pricing. Thanks again for making our band accessory stand out.

Golden Bear HB pencils are an excellent improvement over my old choice of pencil. Their high-quality cores hold a sharp point and do not break easily with use or sharpening.

love the pencils! We have been using them to design our annual 60 foot community mandala!

The envelope package was delivered empty. The top was not sealed properly and both packs of pencils did not arrive. I e-mailed twice and both were ignored. The total cost was only $16, so it is not worth my time to bother anymore. But congratulations on losing a customer for life.

I am very happy with my purchase. The delivery was fast and the pencils just what I hoped for. I know I will be a repeat customer. Thank you.

Love the mug. Delivery was predictable. Will shop here again≥