Took a long time to have it made

It was a very convenient process from the online ordering to the delivery to a local Pella representative for my pickup

Where's my window?

Excellent communication and problem solving. The sash on my window broke upon delivery to the warehouse. Pella called me right away (real person, not an automated message or email) they explained what happened provided a few solutions and then executed on the fix. Things happen all the time, Pelly’s response and actions set them apart!!