The entire process was excellent. I appreciated staff reviewing my order and correcting the part number based on my vin.

Great experience!! Eric was super helpful on answering any questions I regarding the parts I needed to order/etc. The shipping was very fast, everything was well packaged and the pricing was much better than almost all other dealerships. If you're looking for Toyota parts, I would 100% suggest Ed Martin even if they're not local to you.

I was very satisfied with the item. It was exactly what I ordered and needed, and was delivered in a reasonable time.

Thanks for making it easy & great prices too

I received an email asking me to review an item that hadn’t even arrived yet. I called customer service to find out where my part was. I was told it had “shipped,” but the representative couldn’t provide any additional information or tell me when it would actually arrive. I then asked why I was receiving a request to review an item I hadn’t received. His response was essentially, “That’s an automatic email. There’s nothing I can do. ” He then asked, “What can I do to help you?” So I told him: tell me when my item will arrive. He couldn’t. Tell me why your system is asking me to review an item I haven’t received. He couldn’t. I asked why the company doesn’t fix a system that sends review requests before customers even receive their orders. By that point, he responded in a noticeably frustrated and dismissive tone: “I can’t do that. ” Then why ask what you can do to help? A simple apology for the delayed shipping and an acknowledgment that sending a review request before the product arrives is ridiculous would have gone a long way. Instead, the representative seemed annoyed that I was even asking and showed no ability to actually address the situation. Terrible customer service. The representative was completely blasé about the problem, clearly frustrated with the conversation, and seemed to have little to no training on how to handle a basic customer-service issue. And maybe the company should fix its automated system so it stops asking customers to review products it hasn’t even managed to deliver yet.

Always an easy and fast experience

Thanks to Nouhad he made my experience horrible. How do you tell a customer you didn’t ship his product because you didn’t have time after I have been waiting over ten days. Nouhad credit me for what I returned. You tried to credit me for something you never even ran my credit card for after I sent the item back to you. Credit me for what I returned originally.

I was very satisfied the part came quickly and it was brand new.

I had some sidesteps purchased and installed. Everything went smoothly.

Fast service and got the part right out the door!

The mats I ordered were different then the ones I received I wanted the the mats that said fj cruiser in white writing, the ones I received fit well but weren’t the same

Exactly what I ordered and on time delivery

Very good pieces

I wasn't happy when I picked up the item from the ED Martin toyota Noblesville, actually I stopped getting my car serviced there and now will never order from their location, anyway I got an email says my item might not fit on the specific car so I went to the store to see what's the issue the Employee went inside brought another one and they confirmed my order will be ready for pickup on Friday so I asked to confirm again about the email I got, they confirmed again my part will fit the car and everything should be fine. So I went to pickup when it was ready surprised the manager came from inside after a long wait to tell me that my part that I paid for isn't ready for pickup and it's not gonna fit on my car but he has the right item for my car in the store but I have to pay $224 instead of my item was almost $88 online. If i came to your store before this matter 2 days before to avoid any issues on pickup day and you confirmed twice that everything is good to go. Why this is happening? I was tight on the time because I had to travel out the state and had no other option except paying the asked price but I feel I was robbed because they I didn't have any window of time by the pickup time, truly unprofessional handling even when i asked for some discount to make it better experience due to this situation but they lacking any kind of customer service experience in this branch, I totally not recommended them for anyone unfortunately.

Great price on the new wheel and the online parts guy is great to deal with

Product arrived on time, in perfect condition, and was the exact piece I required.

Exactly what I ordered!

Great seller

Very fast service

The product was easy to install. The only problem was that the product didn’t come inside the plastic wrap. When I opened the box 📦 it was not wrapped.