Poor customer service

Time from order to ship takes weeks. Weeks. So if you don't need them for a month or two should be fine.

to return them to China costs $70!

Ordered and paid a lot of $$ but never received.

I purchased three pairs of jeans for my Mom, she already has two pair, she loves them and has worn them so much that she needs an update. Even though I ordered the same size that she’s been wearing these fit her more snuggly and she felt they’d be uncomfortable. I returned them and was ready to order more in the next larger size, but sadly every color is out of stock in her size, hoping that we don’t have to wait too long to use my store credit. I really don’t think she’d be happy with any of the other styles available.

Even though the jeans I want are often out of stock, they are worth waiting for.

Didn’t answer my emails. Shipment was 2 plus weeks AFTER Christmas and I had ordered 3 weeks ahead of Christmas. Bad experience.

My son loves them

YOUR LACK OF RESPONSE HAS BEEN MUCH TOO LONG.

Poor fit. No communication.

Computer systems issues are being used as an excuse to prevent me from returning the item. Can’t get a return label

Shipping time was good. The jeans got to me quickly!

Horrible customer service! Cannot return oversized product due to PJ website failures. Your company has NOT responded to multiple emails. TOTALLY UNACCEPTABLE

Wish your customer service was better…

Shipping took a lot longer than it was in the past, but well worth the wait!

Don’t order these jeans!!! They arrived in 6 weeks. Tried to cancel the order after 4 weeks. Contacted Customer Service 3 times with no answer. Jeans are extremely high waisted and entirely too long. Website will not allow you to print out return label. I’d rate a “0” if possible.

I am 5'4" and weigh 160 lbs these skinny jeans are too long and the knees are too tight.

Poor

Only received 1 of 2 pairs ordered. Have contacted them two times since before Christmas and all I get is a form letter saying someone will be in touch with me.

Jeans are to big and I have tried to get return/refund instructions for weeks with no reply. I am out over $100. Terrible customer service!!