Lovely experience

Mattress is really comfortable, was able to try out in store and then ordered online. Basically the same quality as ones we tried for twice the price.

I was a little worried as the mattress was rated at 6. 5 that it may have been not firm enough for my liking. However it offers excellent support for a great nights sleep. Delivery and the removal of my old mattress was spot on. The addition of a Nectar branded box cutter is a simple touch of brilliance. Well done Nectar.

Fast delivery , everything is good.

Ordering and service have been exemplary. We have had our mattress for a month now and it is so different from our old memory foam, in a good way, we are both feeling better when we wake up in the morning! So far so good!

I’ve had a great experience with Nectar despite some of the comments I’ve read online. I bought my mattress in 2021 and was very happy with my purchase. I prefer a medium-to-firm mattress with good back support and this one was ideal for me. However, after four years the mattress started developing sagging which led to back pain. I reached out to their customer service and they promptly scheduled an inspection with a third-party company. After the evaluation they confirmed the next day that they would replace my mattress at no extra cost. Overall, I’ve had a very positive experience with Nectar!

Both my husband and I have back & joint problems and find this mattress very comfortable. The only problem I have is that I feel my husbands every movement. After talking with customer service prior to my purchase I was holding out hope that this mattress would solve my problem. I wondered whether I should have bought 2 single mattresses to see if that would help . Nevertheless a very comfortable mattress.

Very good quality

Great service AWSOME mattress 10/10

We purchased our first Nectar mattress in 2018 at first it seemed like the best bed ever. Unfortunately that didn’t last the mattress soon lost its firmness and started to sink in the middle becoming very uncomfortable, and giving me serious back ache. The customer service team sent one of their engineers out to check it over, with his tick list and little pieces of string. The engineer was a real jobsworth, and wasn’t prepared to listen to anything I had to say. As long as it met his tick list, he happy there wasn’t anything wrong with it, and deemed it to be in perfect condition. I spoke with customer services to say I wasn’t happy with his findings, as their was something wrong with it. I had to wait another six months before they would send another engineer along. The second engineer even laid on the bed this time and said he could see the problem straight a way, he immediately he agreed it was in fact defective. True to their word and the lifetime guarantee offered by Nectar, they changed the mattress in 2022 to a brand new one with no fuss at all. Unfortunately it would seem that the second mattress is going the same way as the previous one, lost firmness quite quickly, and again it’s starting to sink in the middle. Surely a good mattress should last more than 3-4 years. It is a shame, because as a new mattress a Nectar mattress is perfect, but they just don’t last.

Ordering was easy online, delivery was smooth and on time and the mattress is fabulous. Best nights sleep since it’s been delivered

We had a problem with our nectar mattress. Once i contacted them they sent out an inspector then within a week arranged a new mattress to be delivered and picked up our old mattress the following day. BRILLIANT SERVICE 10/10

Received my cover very promptly. As a mattress protector it is very quiet, no rustling sounds. Would use this company again.

The easiest way to buy a new mattress with no worries.

Re; Nectar Premier Hybrid mattress. Four months after installation. Arrived as scheduled, as described etc. It's perfectly comfortable, though any more comfortable than any other new mattress is debateable. How will it be in 5 or 10 years time? That's when the integrity of the company will shine (or not). My main criticism is with the 'free' mattress protector that came as part of their promotion = Dreadful! It was like sleeping on a plastic sheet: Woke up in a sweat! Went straight in the bin! And the handles on the sides of the mattress seem to be badly designed or in the wrong place? The mattress needs turning every week to start with; easy enough with a divan base, but not with a bed frame with edges & a tail board. Having to lift it & turn it, using the handles provided is a struggle. Our previous mattress had horizontal handles - not vertical = far easier. There should also be one at each end. I get the impression that no-one in the design department actually tested the user-friendliness of their product before sending it to manufacture?

We had problems with the mattress 4-5 yrs after purchase. We contacted Nectar expecting to have to argue with them & the service was marvellous. They arranged for an independent assessor to come & see us, a few days later we had an e mail saying that the assessor had filed his report & offering us a replacement mattress under the lifetime warranty. That was delivered a week or two later, the old mattress was collected the following day. We are now sleeping well again. Many thanks to all involved, especially Eloise. Amazing customer service, rare these days.

Very fast and efficient service and delivery.

Great matters, I'm glad I decided to purchase nectar mattress.

Very easy purchase and quick delivery. Good communication too. As for the mattress, PURE HEAVEN !! Best nights sleep ever from the word go! Amazing !!

The mattress is decent but don’t buy any of their bedding. None of the sheets/covers fit the mattress or duvet (yes I got the correct sizing, bought as a bundle). The quality is also terrible. Otherwise mattress has been ok!