I bought a couple of pieces from the Nature baby sale for my friend’s new bub, and they were so happy with them. The online store staff also helped me organise gift wrapping before sending to them, which was really appreciated. Thank you!

Excellent customer service and as always, a quick turnaround with orders that are such beautiful quality products - our absolute go to every time ❤️

Fast and clear communication

We contacted NB to supply us with the replacement straps for the moses basket. We were happy to pay but they said they can supply it for free. Thanks so much, now we can use the basket for subsequent bubbas. Staff was kind, helpful and responsive. 10/10 customer service!

Amazing customer service and rapid delivery

Really helpful. Responsively addressed minor repair. Great quality product

Excellent service A one 🤩

Thanks so much for your generosity with our voucher and prompt response to our email

I absolutely adore shopping with Nature Baby. The customer service is excellent!!! I shopped during the recent sale and didn't realise it would take 10 days for orders to be processed. I had purchased items that I needed much sooner and the team arranged express delivery to Australia. I was incredibly grateful. I do find the online site somewhat slow to load at times. . . I'm not sure how this could be improved. Every other part is ace!

Beautiful wee kimono cardigans. I bought these as a gift so I can’t give too much feedback but I think they look lovely, comfortable and soft. Your whole shop is very beautiful!

We loved the two natural fabric outfits we chose. We had them gift wrapped and sent to family in Australia with a gift card. They arrived a couple of days later. The family were thrilled. The whole process was easy and excellent value.

I find it easy to use thanks! And quick delivery

Great customer service! Really impressed with the response when I recently emailed about a product I wasn’t happy with. It was immediately replaced. Fast, friendly service.

I love the prints, the product, your stores, the website is great, customer service and your people. Such a fabulous experience however I choose to shop and a joy to have our beautiful new boy wearing Nature Baby. Especially love the sleeping bags - so practical.

Had a little hiccup with a discount code not working and Laura from the customer support team was so helpful in sorting it out for me so I could order everything I needed. Thank you!

Fantastic customer service and beautiful clothes. Will definitely be purchasing more as my daughter grows thank you!

I had a query about a sale item. Someone got back to me quickly and had answered my question.

There was a mistake in my order. I notify customer service and everything got sorted very easily and nicely and missing items were shipped straight away. It was a great example of good customer service for me :)

Thank you for the kind help regarding the invoice I requested. The purchase of the gift card was also very easy.

The swimsuit and hats I bought my grandson are so cute, quality is excellent and my daughter loves them. Customer service was exceptional, nothing was too much trouble when I emailed to add something to my order and save on postage. I would rate you 10 stars if I could. Thank you