I need to return the red dress, but nobody is contacting me from your company. Please help.

Beautiful and classy

Poor quality control while shipping. The dress was obviously worn and had a heavy sweat odor :(

Good

I would give zero stars if I could. I returned a $500+ jumpsuit to Nadine Merabi over a month ago, and I STILL haven’t received my refund. Their customer service is a complete joke—no responses, no updates, nothing. They were happy to take my money, but when it comes to returning it, they’ve completely disappeared. This company clearly does not care about its customers. If you’re thinking about ordering from them, DON’T. Save yourself the frustration and shop somewhere that actually values customer service and honors their refund policy. I will never buy from them again, and I’ll be warning everyone I know to stay far away from this brand. Absolutely disgraceful.

I bought the jumpsuit and wore it only once for a formal dinner and I was throwing out my laces throughout the entire dinner. The laces pulled out all the lace under the sleeves and it is impossible to re-wear the piece that I paid almost $500 for. The design is really nice but the quality is the worst. I wrote to the company but if you wore the piece even once they don't care and they won't change the piece or give you your money back. The jumpsuit has threads sticking out everywhere because the quality is awful. It's really not worth it. . . what a disappointment. Really, don't waste your money. It's not worth investing almost $500 in a piece that will get damaged when you put it on for the first time just to sit down at a table. Aside from the embarrassment I felt leaving the sequins that came out everywhere and having all the threads sticking out with the clothes you're wearing at a formal dinner, it's really embarrassing. I spent a very uncomfortable night. Not to mention that the company doesn't care at all about taking responsibility for the products it sells. I will never buy anything from this brand again in my life. What a waste of money and what a shame.

Delivered in a timely manner

The product took so long to arrive that I am unable to return it. It really makes no sense to me, and I am unable to get any response from the company.

Terrible customer service

Awful/ nonexistent customer service. My white dress came with red lines around the waist and pockets, assuming from marking the material when cutting. I emailed the company in hopes of getting a replacement dress shipped asap and not getting charged for return shipping. It’s been 15 days and I still haven’t received any response. I tried contacting them on social media platforms, comments on their pages and was not able to get any response. They also don’t provide a phone number so there is no way to just call them. Awful experience, would expect this out of SHEIN, not a luxury brand.

Dress arrived quickly and in perfect condition.

Fast shipping. Great service. Great selection of one of a kind dresses. Will definitely shop again:)

Very elegant dress! Loved the material, true to size I bought S/M

Horrible customer service and terrible packaging for such an expensive and delicate dress.

Great experience

This dress is not wearable. I had the most painful experience wearing it. My upper arm where it touches the fabric was scratched and was super red. I was in pain and discomfort the whole time. Truly waste of money

Customer service needs to be more professional.

Great

Horrible. You still owe me $300 after a month of waiting for my refund.

I ordered to have it shipped express and it arrived as promised!