The packaging was ok. Four of the pieces I received were damaged, two were bent and 2 had minor dents.

Prompt delivery, complete instructions, easy assembly. Quality products.

Great service and confirmation that I was getting the right accessories for my new grill! Thank you!

Best ever

I bought the D400SS from Menards. I did a lot of research and decided to give Monument Grills a shot. We do a lot of neighborhood grilling so this grill will really need to shine, and so far, its great. I selected this 4 burner grill for the stainless steel and the searing side burner. The grill is very stable when moving it around. It takes around 10 minutes to get to 500°. The searing side burner is great for Reverse searing on the grill. There was a problem with my grill grates that I didn't notice until my first cook. I contacted Monument through their website and they replaced the grates immediately. Fast shipping on the replacement parts. They have a huge selection of parts available on their website. We have grilled several times since we've owned it and it does great. As with any grill there will be a learning curve with any hot spots, colder areas, etc. Keep up the good work Monument Grills. Thanks

Thank You for all your help. Your associate Roni went above and beyond. Answering my questions and resolving my problem. See is an asset to your company. We need more people like her. Thank You, Casey

The instructions in the booklet could be improved very confusing. Video is better. The side panels for both sides should be one piece only and not 2.

So grateful for the seamless replacement and considerate customer service.

Great customer service

I accessed your webpage via Google. com. Once there, it was easy to navigate and find the part that I needed.

Service was next level. Thank you for creating a memorable, loyalty building experience.

I needed a part replaced for my monument grill. Customer service was prompt in finding my part and I was able to use my grill faster than expected! Great customer service

I got a Denali 605, which is great! If I could upgrade it into the Denali 605PRO I would. I just did not research enough. Get the PRO!

Very impressive grill, no flare ups.

Service was great. People helped me pick out the right cover for my new grill and received it promptly.

I ordered a Handle for my grill based on model and it’s about a foot to short.

It seems I got some bad info before. I called and got a phone call with tech. He was very helpful. Send me the correct regulator so my grill now works as it should. Thank you.

great service rep.

So far it's been great, always had weber and used rotisserie to cook. I like having more control with your grill with electronics that is on the grill, large span of heat also.

All my parts came on time and were perfect