I am not sure who is running ModCloth these days but I just can’t recommend them to anyone! I recently made a purchase of four items, opting to pay an extra $4 fee to “unlock free returns!” I’m not sure how $4 is free, but since they no longer have many reviews on items or show their products on a variety of body shapes and sizes like they used to, I figured return insurance was a good idea. When my items arrived, I wanted to return two of them. They didn’t fit well and weren’t made of nice comfortable material - they were scratchy and stiff cotton so didn’t seem worth tailoring. They felt very cheap! When I attempted to make a return, I was told one dress was final sale - even though it had not been listed as such when I purchased it. They agreed to let me return it - then tried to charge a $12 restocking fee. When I pointed out the $4 “free returns” charge I had paid, they said that only applied to a single item. They ended up waiving the $12 fee as a “one time convenience” - but nothing about this experience has been convenient. I used to be a big fan, but I’m done ModCloth. This is their policy as written on the website - in no way does this indicate you can return only a single item! “If Checkout+ was purchased at checkout, at the time the order was placed, no additional fees will be charged for your return or exchange of any item within the same order. If Checkout+ was not purchased at checkout, at the time the order was placed, a $12. 00 (per order) processing fee will be deducted from the total refund or credit. ”

Clothing either ran too big or too small. Won’t be ordering again

Good service

The wrong size dress was sent in my original package and ModCloth quickly helped get me the correct size in time to wear to a wedding.

Great

Georgous colours and fit. Material feels nice. Fit true to size and decent quality. Love the originality

The dress I bought was great quality and delivery was timely

The very first time I wore the shorts I bought, a button fell off. Quality really leaves something to be desired.

Prompt shipping, although it'd be nice to get everything in 1 package to reduce the carbon footprint

Great service and reasonable shipping.

Modcloth did good.

Shipping is quick and responsive via email is fast, when needed.

I purchased from the warehouse sale shipping only to US or Canada and I didn’t realize the items were shipping from China. Really hard to track outside of the US, took a bit of time but I did eventually receive them.

Overall pretty good. They were very long so I did have to hem them, but I'm short so that's not unusual for me. The belt loops aren't very sturdy and I had to sew one of them back on when it ripped.

Everything I wanted it to be! It is colorful and fits great. A real show stopper and compliment getter! I'm 5'4" about 200 lbs. I usually get 1X but it was sold out. I went with 2X and it fits fine!

On time shipping, great service!

Had no issues with using Modcloth website or App.

so glad to get the Chelsea crew shoes!

I had a wonderful experience contacting ModCloth about a dress I ordered but was refunded for due to low supply. They notified me that the dress was available at another warehouse and even gave me a shipping coupon so I didn't have to pay additional shipping for the second order!

Just fine except for no warning that the dress runs small