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Yotpo

Be the marketer you can be

Explore

  • Search
  • Brands A-Z

Company

  • How it works
  • About Yotpo

Resources

  • Blog
  • Shopify Reviews App
  • Review Calculator

Support

  • Contact Support
  • Help Center
  • Connect with an Agency
  • Accessibility Statement
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  • API Changelog
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Site reviews

Anonymous user
Stephanie M.🇺🇸
JAN 5, 2024
5 out of 5 stars

Great Customer Service and Help!!!

I had a great experience when working with Minerva Beauty! I worked with Marie S and she was AWESOME! I had a really big order i had to place and I was really glad I called and got Marie! We went through my order line by line to make sure I had all the correct info and review lead times! She went through all the steps with me with when I will receive my order, etc... super helpful!! I had a great experience and really happy to have worked with Marie! Thank you so much and cant wait for our order to come in!!

Anonymous user
Stephanie M.🇺🇸
5 out of 5 stars

Great Customer Service and Help!!!

I had a great experience when working with Minerva Beauty! I worked with Marie S and she was AWESOME! I had a really big order i had to place and I was really glad I called and got Marie! We went through my order line by line to make sure I had all the correct info and review lead times! She went through all the steps with me with when I will receive my order, etc... super helpful!! I had a great experience and really happy to have worked with Marie! Thank you so much and cant wait for our order to come in!!

JAN 5, 2024
Anonymous user
M.N.🇺🇸
DEC 20, 2023
5 out of 5 stars

Customer Service is not dead! Yay!

Had a little bit of an issue with an order/payment going through. I called.... and I actually got a person! Thanks Angie C for your professionalism and getting the issue resolved. Received my order in the time frame that was promised as well. Keep up the good work and thanks for answering the phone. You have no idea how important that is today when everything is automated or sent to a voicemail. Thanks again!

Anonymous user
M.N.🇺🇸
5 out of 5 stars

Customer Service is not dead! Yay!

Had a little bit of an issue with an order/payment going through. I called.... and I actually got a person! Thanks Angie C for your professionalism and getting the issue resolved. Received my order in the time frame that was promised as well. Keep up the good work and thanks for answering the phone. You have no idea how important that is today when everything is automated or sent to a voicemail. Thanks again!

DEC 20, 2023
Anonymous user
Lauri G.🇺🇸
DEC 8, 2023
5 out of 5 stars

Great customer service

I just got off the phone with Marie after ordering a sink, styling chair and many accessories! She was nothing short of amazing! She was very friendly, personable and educated on the products I ordered! I am sure I will be ordering more and I will be asking for her specifically!

Anonymous user
Lauri G.🇺🇸
5 out of 5 stars

Great customer service

I just got off the phone with Marie after ordering a sink, styling chair and many accessories! She was nothing short of amazing! She was very friendly, personable and educated on the products I ordered! I am sure I will be ordering more and I will be asking for her specifically!

DEC 8, 2023
Anonymous user
Cody G.🇺🇸
DEC 4, 2023
5 out of 5 stars

Damage products resolved!! And Easy!

I had dealt with Ariana from costover service she was great and very helpful, I had a station in mirror that came damaged and they had told me as of today12-4-20023 They will be sending me a mirror and station at no cost. On my behalf which goes a very long way. I am happy with the result. And I will continue using this company for future Barbershop upgrades and products, thank you very much

Anonymous user
Cody G.🇺🇸
5 out of 5 stars

Damage products resolved!! And Easy!

I had dealt with Ariana from costover service she was great and very helpful, I had a station in mirror that came damaged and they had told me as of today12-4-20023 They will be sending me a mirror and station at no cost. On my behalf which goes a very long way. I am happy with the result. And I will continue using this company for future Barbershop upgrades and products, thank you very much

DEC 4, 2023
Anonymous user
Leslie M.🇺🇸
DEC 1, 2023
5 out of 5 stars

Great service!!!

Brandon was very helpful in helping with my order. I have purchased my facial & massage bed the cloister ultra premium electric massage. My client / patients Love it. Thank you much Minerva Beauty

Anonymous user
Leslie M.🇺🇸
5 out of 5 stars

Great service!!!

Brandon was very helpful in helping with my order. I have purchased my facial & massage bed the cloister ultra premium electric massage. My client / patients Love it. Thank you much Minerva Beauty

DEC 1, 2023
Anonymous user
Heather B.🇨🇦
NOV 30, 2023
5 out of 5 stars

Top service from the beginning

I tried to order styling chairs online from this site and ran into an issue trying to get a quote for shipping. I called Minerva as requested and was directed to Brandon who was very thorough and helped me with my order. He was so great with everything. Even offered me a discount early for black Friday so we wouldn’t have to wait a couple of days to order The order took less than 2 weeks which was under estimated deliver as it was being shipped to Canada. Unfortunately, one of the bases were damaged during shipping so I emailed Brandon and promptly connected me with Emily. Emily resolved our issue immediately once she receive proof of damage she offered to ship us a new base free of charge. Can’t thank the Minerva team enough with how easy you made the experience. We will definitely order from this supplier again

Anonymous user
Heather B.🇨🇦
5 out of 5 stars

Top service from the beginning

I tried to order styling chairs online from this site and ran into an issue trying to get a quote for shipping. I called Minerva as requested and was directed to Brandon who was very thorough and helped me with my order. He was so great with everything. Even offered me a discount early for black Friday so we wouldn’t have to wait a couple of days to order The order took less than 2 weeks which was under estimated deliver as it was being shipped to Canada. Unfortunately, one of the bases were damaged during shipping so I emailed Brandon and promptly connected me with Emily. Emily resolved our issue immediately once she receive proof of damage she offered to ship us a new base free of charge. Can’t thank the Minerva team enough with how easy you made the experience. We will definitely order from this supplier again

NOV 30, 2023
Anonymous user
Allison C.🇧🇪
NOV 28, 2023
5 out of 5 stars

Best Customer Service!

I made a large order for my salon and their was an issue with the price after I placed my order. I called the Customer Service line and Alisa was so helpful! She listened to my concerns and was able to fix my issue within the same call. I am very happy with my purchases and the help I received from Alisa!

Anonymous user
Allison C.🇧🇪
5 out of 5 stars

Best Customer Service!

I made a large order for my salon and their was an issue with the price after I placed my order. I called the Customer Service line and Alisa was so helpful! She listened to my concerns and was able to fix my issue within the same call. I am very happy with my purchases and the help I received from Alisa!

NOV 28, 2023
Anonymous user
Lauren🇺🇸
NOV 27, 2023
5 out of 5 stars

Customer Service

Allie was patient, super thorough with answering all of my questions, and very helpful to make sure my items arrived in a specific window.

Anonymous user
Lauren🇺🇸
5 out of 5 stars

Customer Service

Allie was patient, super thorough with answering all of my questions, and very helpful to make sure my items arrived in a specific window.

NOV 27, 2023
Anonymous user
Ajax S.🇺🇸
NOV 21, 2023
5 out of 5 stars

Best salon furniture out there

I love the salon I created Minerva beauty’s furniture. This is my 3rd order to complete my entire salon! And to be able to add more stylist. Also special thanks to Marie Sceviour expertise my salon Is going look perfect. And solve all my requirements.

Anonymous user
Ajax S.🇺🇸
5 out of 5 stars

Best salon furniture out there

I love the salon I created Minerva beauty’s furniture. This is my 3rd order to complete my entire salon! And to be able to add more stylist. Also special thanks to Marie Sceviour expertise my salon Is going look perfect. And solve all my requirements.

NOV 21, 2023
Anonymous user
Daina M.🇺🇸
NOV 20, 2023
5 out of 5 stars

Exceptional experience

When I called to purchase new equipment for my salon I had so many questions and needed help with making my final decision. Marie was so helpful not only did she patiently answer all my questions plus sent pictures so I could get a better visual. She allowed me to bounce ideas off her and I was able to place my complete order . I’m beyond satisfied with my experience with Marie!

Anonymous user
Daina M.🇺🇸
5 out of 5 stars

Exceptional experience

When I called to purchase new equipment for my salon I had so many questions and needed help with making my final decision. Marie was so helpful not only did she patiently answer all my questions plus sent pictures so I could get a better visual. She allowed me to bounce ideas off her and I was able to place my complete order . I’m beyond satisfied with my experience with Marie!

NOV 20, 2023
Anonymous user
Daniele🇺🇸
NOV 17, 2023
5 out of 5 stars

Best best best customer service!

I can’t thank Angie from Minerva enough. I called customer service after placing an order last week, they were so friendly, patient, and helpful with questions that I had about my order. I called again today because I had received an email stating that Minerva was having a site wide black friday sale- they were kind enough to refund me 20% of my order that I had already placed! How kind??? Thank you Angie!

Anonymous user
Daniele🇺🇸
5 out of 5 stars

Best best best customer service!

I can’t thank Angie from Minerva enough. I called customer service after placing an order last week, they were so friendly, patient, and helpful with questions that I had about my order. I called again today because I had received an email stating that Minerva was having a site wide black friday sale- they were kind enough to refund me 20% of my order that I had already placed! How kind??? Thank you Angie!

NOV 17, 2023
Anonymous user
Shelly🇺🇸
NOV 15, 2023
5 out of 5 stars

Great customer service!

I purchased a few items from Minerva recently, one item that I received was the wrong item, Emily at Minerva took care of it immediately. The shipping was incredibly fast also! This is the best place to shop for salon equipment!

Anonymous user
Shelly🇺🇸
5 out of 5 stars

Great customer service!

I purchased a few items from Minerva recently, one item that I received was the wrong item, Emily at Minerva took care of it immediately. The shipping was incredibly fast also! This is the best place to shop for salon equipment!

NOV 15, 2023
Anonymous user
Tamar W.🇺🇸
NOV 10, 2023
5 out of 5 stars

Owner/stylist

Worked with Marie, she helped get me the best prices for a sale coming up. Talked to upper management to make it happen. Quick to reply to all my questions. Took the time to detail what products I would need and why. Highly recommend Minerva

Anonymous user
Tamar W.🇺🇸
5 out of 5 stars

Owner/stylist

Worked with Marie, she helped get me the best prices for a sale coming up. Talked to upper management to make it happen. Quick to reply to all my questions. Took the time to detail what products I would need and why. Highly recommend Minerva

NOV 10, 2023
Anonymous user
Meirav A.🇺🇸
NOV 9, 2023
5 out of 5 stars

Great Service and quality overall

I have had the pleasure to work with Alisa on purchasing chairs which are fantastic , her customer service is always welcoming. She makes sure to help with get the best deals.

Anonymous user
Meirav A.🇺🇸
5 out of 5 stars

Great Service and quality overall

I have had the pleasure to work with Alisa on purchasing chairs which are fantastic , her customer service is always welcoming. She makes sure to help with get the best deals.

NOV 9, 2023
Anonymous user
Hannah W.🇺🇸
NOV 9, 2023
5 out of 5 stars

Amazing customer service

I had an order that was back ordered and then delayed which was frustrating but absolutely worth the wait. The stations and wash bowls are beautiful and fit perfectly in my space. We had a little mishap with the legs on the stations, but Arieanna was efficient and extremely kind as I am on a deadline. I will definitely be ordering from Minerva again!

Anonymous user
Hannah W.🇺🇸
5 out of 5 stars

Amazing customer service

I had an order that was back ordered and then delayed which was frustrating but absolutely worth the wait. The stations and wash bowls are beautiful and fit perfectly in my space. We had a little mishap with the legs on the stations, but Arieanna was efficient and extremely kind as I am on a deadline. I will definitely be ordering from Minerva again!

NOV 9, 2023
Anonymous user
Yvette🇺🇸
OCT 25, 2023
5 out of 5 stars

Steamer Replacement

Purchased a facial machine and after a couple months the steamer stopped working. Within 5 minutes of emailing Minerva, I received an email from Amie. Within another 5 minutes they were sending me a new steamer. Aime was quick with her responses and beyond helpful. I will absolutely continue to purchase from this company, great products and outstanding customer service. Thank you!

Anonymous user
Yvette🇺🇸
5 out of 5 stars

Steamer Replacement

Purchased a facial machine and after a couple months the steamer stopped working. Within 5 minutes of emailing Minerva, I received an email from Amie. Within another 5 minutes they were sending me a new steamer. Aime was quick with her responses and beyond helpful. I will absolutely continue to purchase from this company, great products and outstanding customer service. Thank you!

OCT 25, 2023
Anonymous user
Authentic B.
OCT 23, 2023
5 out of 5 stars

Wonderful Service

I wanted to take a moment to express my heartfelt gratitude for the incredible experience we've had with your company. We recently received and installed the furniture from Minerva Beauty to furnish our salon, and I am absolutely thrilled with the results. The furniture is not just beautiful; it's a work of art. The attention to detail and the quality of craftsmanship are evident in every piece. Our salon has been transformed into a luxurious, inviting space that our clients can't stop raving about. It's not just functional; it's a statement of style and sophistication. What truly sets Minerva Beauty apart is not just the exceptional products but also the outstanding after-service. From the initial consultation to the delivery and installation, your team was professional, knowledgeable, and incredibly helpful. Any questions or concerns we had were promptly addressed, making the entire process seamless. Thank you for exceeding our expectations in every way. Our salon's ambiance and comfort have been elevated to a whole new level, thanks to your furniture. We look forward to continuing our partnership with Minerva Beauty for all our future salon needs. With utmost appreciation, Authentic Beauty

Anonymous user
Authentic B.
5 out of 5 stars

Wonderful Service

I wanted to take a moment to express my heartfelt gratitude for the incredible experience we've had with your company. We recently received and installed the furniture from Minerva Beauty to furnish our salon, and I am absolutely thrilled with the results. The furniture is not just beautiful; it's a work of art. The attention to detail and the quality of craftsmanship are evident in every piece. Our salon has been transformed into a luxurious, inviting space that our clients can't stop raving about. It's not just functional; it's a statement of style and sophistication. What truly sets Minerva Beauty apart is not just the exceptional products but also the outstanding after-service. From the initial consultation to the delivery and installation, your team was professional, knowledgeable, and incredibly helpful. Any questions or concerns we had were promptly addressed, making the entire process seamless. Thank you for exceeding our expectations in every way. Our salon's ambiance and comfort have been elevated to a whole new level, thanks to your furniture. We look forward to continuing our partnership with Minerva Beauty for all our future salon needs. With utmost appreciation, Authentic Beauty

OCT 23, 2023
Anonymous user
J. S.🇺🇸
OCT 21, 2023
5 out of 5 stars

J. Avienda Salon

I had the pleasure of speaking with Amber on a customer service call, and I must say, it was a delightful experience. Amber was not only clear and concise but also impressively professional. She took my concerns in stride and guided me through the process with remarkable clarity. The order was handled with remarkable efficiency. If all customer service calls were as smooth as this, the world would be a happier place!

Anonymous user
J. S.🇺🇸
5 out of 5 stars

J. Avienda Salon

I had the pleasure of speaking with Amber on a customer service call, and I must say, it was a delightful experience. Amber was not only clear and concise but also impressively professional. She took my concerns in stride and guided me through the process with remarkable clarity. The order was handled with remarkable efficiency. If all customer service calls were as smooth as this, the world would be a happier place!

OCT 21, 2023
Anonymous user
J. S.🇺🇸
OCT 20, 2023
5 out of 5 stars

J. Avienda Salon

I had the pleasure of speaking with Amber on a customer service/sales call, and I must say, it was a delightful experience. Amber was not only clear and concise but also impressively professional. She took my concerns in stride and guided me through the process with remarkable clarity. The order was handled with remarkable efficiency. If all customer service calls were as smooth as this, the world would be a happier place!

Anonymous user
J. S.🇺🇸
5 out of 5 stars

J. Avienda Salon

I had the pleasure of speaking with Amber on a customer service/sales call, and I must say, it was a delightful experience. Amber was not only clear and concise but also impressively professional. She took my concerns in stride and guided me through the process with remarkable clarity. The order was handled with remarkable efficiency. If all customer service calls were as smooth as this, the world would be a happier place!

OCT 20, 2023
Anonymous user
Stacie🇺🇸
OCT 17, 2023
5 out of 5 stars

Customer service

Rachel was an absolutely amazing help. I'm so excited about my new furniture. She also got me ready to receiving my equipment and if I should need anything else to just give them a call.

Anonymous user
Stacie🇺🇸
5 out of 5 stars

Customer service

Rachel was an absolutely amazing help. I'm so excited about my new furniture. She also got me ready to receiving my equipment and if I should need anything else to just give them a call.

OCT 17, 2023
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5
8316
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1142
3
706
Ratings distribution data table
StarsCount
58316
41142
3706
2189
1275
Total10628
2
189
1
275