The shipping is quick and well in packing. The package came with very secured wrap and cardboard. It is delivered very fast from Japan without any damage. Great service!

Fast shipping and good communication. Package was protected with bubble wrap and arrived in perfect condition.

Excellent quality print and fast efficient shipping.

Top quality. Speditiv andrelia dedelivery with aco tinuing updating. Trustworthy

Fabulous attention to detail … packed with loving care . . 💕

Outstanding customer service and exceptionally good quality product. Can’t fault anything with my purchase or customer experience. Very happy.

Great experience. Speedy shipping. Love their Made in Japan products.

Absolutely wonderful ‼️

Great

Timely delivery and great service.

Excellent customer service. All items well made for lasting use.

This is our 2nd purchase of Imabari Supima Towel. I would like to buy all sizes as our family like the soft texture so much.

Beautiful cups, well packaged

good services

Surprisingly fast delivery and a beautiful, beautiful towel blanket that I bought if I could, I would give it 6 stars.

Easy to use

I saw this pot being used on TV and really wanted it, so I'm happy I was able to purchase it.

We are recent converts to Japanese towels having brought home Hiorie Sensui towels from our recent visit to Osaka. We loved the towels so much that we took Hiorie up on their offer for complimentary Shipping and Handling and purchased Imabari Hotel Grand towels from Hiorie via Luxcras. Ordering the towels were a breeze and although there was a hiccup in the ordering process by not being able to apply our coupon code, Luxcras customer service was phenomenal in working with us first by attempting to troubleshoot online which unfortunately was unsuccessful, presumably a software glitch. However, Luxcras customer service provided an easy work around and we were ultimately able to receive our towels. Delivery was ultra fast considering the products were shipped from Osaka to NorCal, faster than if we had ordered domestically!!! Towels are awesome and the family loves them! We will be ordering again from Luxcras when the time comes for replacements.

I received the item broken, but it was resolved quickly and professionally. The customer service is outstanding!

Website an ease to navigate. Fast Fed Ex delivery once shipped.