good services

Surprisingly fast delivery and a beautiful, beautiful towel blanket that I bought if I could, I would give it 6 stars.

Easy to use

I saw this pot being used on TV and really wanted it, so I'm happy I was able to purchase it.

We are recent converts to Japanese towels having brought home Hiorie Sensui towels from our recent visit to Osaka. We loved the towels so much that we took Hiorie up on their offer for complimentary Shipping and Handling and purchased Imabari Hotel Grand towels from Hiorie via Luxcras. Ordering the towels were a breeze and although there was a hiccup in the ordering process by not being able to apply our coupon code, Luxcras customer service was phenomenal in working with us first by attempting to troubleshoot online which unfortunately was unsuccessful, presumably a software glitch. However, Luxcras customer service provided an easy work around and we were ultimately able to receive our towels. Delivery was ultra fast considering the products were shipped from Osaka to NorCal, faster than if we had ordered domestically!!! Towels are awesome and the family loves them! We will be ordering again from Luxcras when the time comes for replacements.

I received the item broken, but it was resolved quickly and professionally. The customer service is outstanding!

Website an ease to navigate. Fast Fed Ex delivery once shipped.

Dispatched in 3 days.

I was looking for a thicker towel blanket for a gift and found it! I’m sure my nephew will enjoy your Native towelket. Thank you!

Fast shipping, attentive service, quality items

Went better than I imagined, and from the other side of the world! Thank you!

Shipping to the US was incredibly fast! Items arrived beautifully packaged, ensuring everything was in perfect condition. The customer service team was super responsive and addressed all my questions promptly. When I received a damaged product, they went above and beyond by quickly sending a free replacement. Highly recommend Luxcras and I am so glad I found them online one day searching for Made In Japan products.

Shipping was costly but great experience other than that.

Great product. Fast shipping!

Easy to order online and shipped quickly.

Everything arrived so quickly. I was pleasantly surprised when the shipment was delivered during the holidays, assuming there would have been a natural delay that time of year. All of the items were individually packaged and beautifully packed. You could tell everything was handled with such care. I was truly impressed that nothing arrived damaged and although it was quite a large order, everything was correct. Great customer service!

Items were shipped quickly and well packed. I didn't have a need to contact the customer service, so I cannot attest to how well it works, but overall I'm very happy with my purchase and will be shopping here again.

Fast shipping item as described

The website was easy to use and the service was excellent.

Easy ordering and shippimg