Lips are still chapping

Contacted customer service about my product and my issue was not resolved and they were not interested in helping me

Never got my package abd customer service never helped me with this. I'm still paying on this order which I find extremely wrong. My package was not put at my door I never got my item s. Lano dies not help their customers they just ignore them

No customer service available via email or phone.

Disappointed

Never received

NO product received since ordering!

Can’t review… Haven’t received it yet!

It’s NECESSARY if you have dry skin You apply it before going to sleep (personally I have very dry eyelids) and when you wake up the day after you have soft, compact and hydrated skin. I suffer from dermatitis around my eyes especially during winter and nothing had my skin looking this great not even the dermatologist cream! I swear it’s life saving😭😭😭 it’s the third time I buy it, I discovers it a few years ago and it last a full year!!!!

Everything perfect

I have been purchasing Lanolips products for 8 years and love the item, unfortunately I received a bill from FedEx a month following the purchase stating that I owe the customs fees despite the website saying it is included in the purchase. Unless this is resolved I won't re-purchase.

Perfect packing, shipment fast for the post Christmas season.

Easy to order and fast shipping !

terrible service. Order still hasn’t arrived. Missed christmas still not here. Correspondence not helpful- blamed Australia post but they said was coming with a different courier. Parcels from everywhere else got here on time but this one has taken weeks with no updates to tracking for the first two weeks. So disappointed. both were xmas gifts, one is christmas themed so a total waste.

Great product. Horrible communication and shipping experience.

The shipping took 3 weeks because the package was misslabeled (wrong adress!) I received the wrong product and wrote to the company to inform them, have had no answer yet, I'm very disappointed!

Extremely inconvenient and costly delivery.

Product never arrived. Still trying to get a resolution

If I knew it would take 3 weeks, I would have skipped this purchase. I will not be back to shop here. Find a new delivery service.

Horrible! Never recieved my items and it has been a month…. Awaiting a response from customer service which takes up to 72 hours…. I’ve already waited a month for my items… never again